Summer Associate Internship (Business Intelligence Analyst)

Workforce Optimization (WFO) serves as Navy Federal's internal workforce analytics and staffing strategy function for Branch Operations. The team applies quantitative analysis, forecasting techniques, workforce modeling, and business intelligence to optimize staffing decisions across one of the nation's largest branch networks. By integrating operational data, employee capacity, and member demand patterns, WFO develops solutions that enhance member service delivery while maximizing organizational effectiveness.