Senior Director, Service Improvement Program

This is your chance to lead an enterprise Service Improvement Program that helps Hilton protect and strengthen the guest experience across participating hotels. As Senior Director Service Improvement Program reporting to the Vice President Brand Performance Support, you will set the strategic direction, governance, financial discipline, and performance management approach for the program while partnering across Brand Performance Support, Brands, Owner Relations, Operations, Customer Promise, Customer Insights, and external partners. You will be accountable for program strategy, budget stewardship, third-party vendor oversight, program performance health, executive communications, and continuous improvement that drives measurable business results.