Team Lead, Readiness & Response

In this role, you will

• Collaborate with Leadership: Work with Fleet Ops leaders in market to ensure optimization of fleet utilization while driving market needs
• Drive Unified Fleet Strategy: Oversee the execution of operational strategies for both vehicle preparation (Mission Readiness) and incident response (Fleet Response), ensuring alignment with broader organizational uptime goals.
• Lead through Shift Leadership: Directly manage and mentor FTE Shift Leads & a contingent workforce, empowering them to oversee daily floor operations while you focus on high-level strategy, performance coaching, and site-wide operational health.
• Manage On-Site Escalations: Serve as the primary leadership escalation path for critical field incidents and service interferences, providing guidance to the team and making high-level decisions to resolve complex vehicle or rider issues.
• Manage a Hybrid Workforce: Provide administrative and people leadership for a multidisciplinary team, including onboarding, training, and performance management for contingent (contract) workforces.
• Direct Third-Party Partners: Manage relationships and performance for vehicle recovery, roadside assistance, and facility vendors, ensuring they meet Zoox’s high standards for safety, response time, and service quality.
• Optimize Operational Workflows: Identify bottlenecks in depot workflows (software deployment, sensor cleaning), field response protocols, and work with cross-functional partners to implement process innovations to reduce vehicle downtime.
• Ensure Regulatory & Safety Compliance: Oversee adherence to all health and safety policies (OSHA) within the workshop and ensure all vehicle documentation and "Up/Down" status reporting are accurate and audit-ready.
• Synthesize Operational Data: Own the analysis and reporting of site-specific KPIs, providing leadership with data-driven insights into fleet health, team efficiency, and vendor performance.
• Travel Requirements: less than 20%

Qualifications

• 8+ years of relevant work experience in an operations-based environment
• Experience Managing People Leaders: Demonstrated ability to manage and develop direct reports at the Shift Lead or Supervisor level.
• Contingent Workforce Management: Extensive experience leading, onboarding, and managing the performance of contractor or contingent workforces.
• Vendor & Partner Management: Demonstrated experience managing 3rd party service providers and holding external partners accountable to Service Level Agreements (SLAs).
• Critical Thinking under Pressure: Ability to manage high-priority escalations and make sound, data-driven decisions in fast-paced or ambiguous situations.
• Technical Aptitude: Ability to understand complex technical systems (autonomous vehicle hardware/software) to effectively lead technical teams and communicate with engineering stakeholders.
• Process Improvement Mindset: Experience facilitating Lean Six Sigma projects or similar methodologies to improve operational efficiency.
• Safety Excellence: Commitment to maintaining a culture of safety and compliance; must have a clean driving record.

Bonus Qualifications

• Bachelor's Degree in a relevant field (business management, operations, finance, etc.)
• Experience with autonomous vehicles, or a similar safety-critical industry
• Experience in a fast-paced and dynamic service environment.
• Experience with Lean Six Sigma or other process optimization methodologies.
• Familiarity with fleet management software.