Assistant Manager

A5 to E1

Or

P4 to P5/E1

Last two PMS rating 3 and above

• Min 2 years in the current role and 7 years of overall exp
• No Warning Letter issued in the past 6 months
• Mandatory E-learning courses certified wherever applicable
• Administratively manage a team leaders and monitor their performance.
• Motivate and recognize team members through implementation of the company R & R programs.
• Improve quality of service and increase client delight.
• Achieve service level and productivity targets for the team.
• Monitor and maintain quality of interaction with customers.
• Prepare and submit periodic reports.
• Prepare and maintain appropriate documentation as per ISO standards.
• Motivating each Team Member, guiding, monitoring their performance and implementing corrective actions as required.
• Preparing monthly review to gauge individual and teams performance.
• Client interaction as and when required; incorporate feedback into the system.
• Give timely feedback with a view towards improving Operational and individual efficiency.

Graduation