Technical Support Analyst

Technical Support Analyst

On behalf of our client, Procom Services is searching for a Technical Support Analyst for a contract opportunity in Plano, TX.

Technical Support Analyst Job Details

As a Tier-I Support Engineer for Security, within the Security System Protection Solutions Division, you will be responsible for supporting our entire licensed customer base through a variety of mediums.

Technical Support Analyst Mandatory Skills

Communication Skills

• Understanding and applying Active Listening
• Understanding and ability to ask Open-Ended/Close-Ended/Probing Questions
• Ability to teach complex topics

Networking / Troubleshooting Skills

• Administering and troubleshooting Widows client/server operating systems (Win 7,8,10, Server 2003, 2008, 2012) by utilizing DOS commands, logs and services.
• Expertise to conduct fault isolation in regards to diagnosing and remediating network connectivity issues
• Expertise to troubleshoot or describe common networking and application protocols
• Ability to dissect application issues at the application layer.
• Capability to discuss scenarios where candidate diagnosed a failing application, by examining the process/s and service/s which are tied to the applications functionality

Preferred Requirements

• 4 year degree
• 3 years of experience
• McAfee/Intel Security product knowledge is a plus

Technical Support Analyst Start Date

ASAP

Technical Support Analyst Assignment Length

• 6+ months
• "Please note that we are not able to work with candidates on H1B Visas or candidates represented by third parties."
• All your information will be kept confidential according to EEO guidelines. Please send your resume in Word format only.