Bilingual Customer Service Agent - Braintree

Why Join GEICO?

At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities.

Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive on relentless innovation to exceed our customers' expectations while making a real impact on local communities nationwide.

Founded in 1936, GEICO is a member of the Berkshire Hathaway family of companies and one of the largest auto insurers in the United States. When you join our company, we want you to feel valued, supported, and proud to work here. That's why we offer the GEICO Pledge: Great Company, Great Culture, Great Rewards, and Great Careers.

Pay: $50,000.00 - $75,000.00 per year

Job description

GEICO Braintree is Hiring!

We are looking for dedicated, experienced, and Spanish-speaking customer service representatives to join our dynamic team. If you’re ambitious, positive, and team-oriented with a passion for providing outstanding customer service, we want to hear from you! High proficiency in web-based software applications is a must.

GEICO Braintree is committed to providing excellent service to clients who entrust their home, auto, and other insurance needs to us. As a productive member of our team, you will enjoy the benefits of representing a nationally recognized brand and industry-leading product lines.

This position also offers candidates the opportunity to earn their insurance license in order to cross-sell existing customers. We will provide time to study and cover the cost of the exam!

The qualified candidate MUST HAVE

• A strong work ethic
• The ability to learn quickly
• The desire to be in a fast-paced high-energy environment
• Independent time management skills
• Pride in exceeding expectations
• Commitment to the team and helping others
• Candidates must be local (this is an office-based position) and have reliable transportation (car)
• US Resident or Citizen status (we do not offer work visas at this time)

Responsibilities

• Provide best-in-class service and support to existing policyholders
• Explain various aspects of Auto, Home, Renters, and other product lines
• Educate clients on GEICO’s full line of insurance products
• Manage a large database of customers in our CRM platform
• Identify cross-selling opportunities during retention calls
• Help the sales team contact customers via phone and email on a daily basis
• Work some Saturday shifts 10am-2pm and some 10am-6pm shifts Monday - Friday

Desired Skills & Experience

• Spanish fluency
• Prior success in a Client Service Representative role or similar
• Honesty, Integrity, a Positive Attitude, Competitive spirit, and willingness to learn
• High-energy personality and a love for working with people
• A detail-oriented and highly thorough approach to work
• An ability to manage challenging customer interaction situations
• Strong computer and software skills
• Punctuality

What we provide

• Long-term opportunity to grow with an established company
• Mentorship from experienced agents, dedicated to your success
• Outstanding service & sales training that can propel your career in many directions
• Professional office setting with a fun and supportive group of colleagues
• Continuous Team-based activities to learn and grow with your peers
• High earning potential
• Medical, Dental, and Vision insurance
• 401K with company match
• Paid time off

If you feel this could be a good match, please respond to this post ASAP!

Benefit Conditions

• Only full-time employees eligible after first 90 days

This Job Is

• A job for which military experienced candidates are encouraged to apply
• Open to applicants who do not have a college diploma

Job Type: Full-time

Benefits

• Dental insurance
• Health insurance
• Paid time off

Work Location: In person

Annual Salary

The above annual salary range is a general guideline. Multiple factors are taken into consideration to arrive at the final hourly rate/ annual salary to be offered to the selected candidate. Factors include, but are not limited to, the scope and responsibilities of the role, the selected candidate’s work experience, education and training, the work location as well as market and business considerations.

At this time, GEICO will not sponsor a new applicant for employment authorization for this position.

The GEICO Pledge

Great Company: Protecting customers through life’s twists and turns with innovation and integrity.

Great Careers: Personalized development programs, mentorship, and certification assistance.

Great Culture: Inclusive and collaborative culture rooted in shared success.

Great Rewards: Competitive pay, benefits, and flexibility to support your well-being and future.

The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled.

GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.