Lead CX & Digital Transformation Consultant

Pillar 1 — Client success: strategy, CX and transformation delivery

• Assess digital, customer experience, and organisational maturity. 
• Analyse business challenges, customer needs, and market opportunities. 
• Define transformation visions, strategic objectives, and operating models. 
• Benchmark clients against best-in-class competitors and industry leaders to define ambitious, differentiated strategies. 
• Push clients beyond incremental improvement: design strategies and experiences that set them apart from their competitors. 
• Lead Customer Experience transformation initiatives, from research to journeys, service blueprints, and future-state omnichannel experiences. 
• Facilitate product discovery and bridge business, customer, and technology needs. 
• Lead consulting engagements end-to-end: manage multidisciplinary teams, ensure quality of deliverables, monitor budgets and risks, and present recommendations to executive stakeholders. 

Pillar 2 — Business growth: pre-sales and account development 

• Shape win strategies, RFP responses, and value propositions that beat competing agencies to the deal. 
• Identify and develop growth opportunities within existing accounts, including cross-selling other SQLI service lines. 
• Participate in thought leadership, market positioning, and consulting offer development. 

Cross-cutting — Orchestration and leadership across service lines 

• Act as the connector between service lines: know who does what across SQLI and bring the right expertise to each client situation. 
• Orchestrate joint delivery when engagements span multiple practices. 
• Coach and mentor consultants and project teams; contribute to knowledge sharing and methodologies. 
• Represent SQLI through events, publications, and industry initiatives. 

Education 

• Master's degree in business, engineering, design, marketing, digital, or a related field. 

Experience 

• 8+ years of experience in consulting, digital transformation, customer experience, or product strategy. 
• Proven experience leading complex transformation programmes. 
• Track record of contributing to business development, proposals, or client account growth. 
• Strong track record collaborating with digital and product teams, with the ability to also engage executive stakeholders when needed. 
• Experience in international and multidisciplinary environments. 

Languages 

• Fluent in English, our working language in an international, multicultural environment. 
• As we're primarily Western Europe-based, it's a strong plus to be fluent in Dutch or French next to English; German is an additional asset. 

• Key skills 
• Consulting and transformation 

• Competitive Benchmarking 
• Strategic Consulting 
• Business Transformation 
• Operating Model Design 
• Organisational Change Management 
• Business Case Development 

Customer experience 

• Customer Experience Strategy 
• Customer Journey Mapping 
• Service Design 
• Design Thinking 
• Voice of Customer 

Product and innovation 

• Product Discovery 
• Product Strategy 
• Agile Delivery 
• Innovation Management 
• AI-Driven Transformation 

Business development 

• Account Development 
• Executive Facilitation 
• Proposal Management 
• Complex Sales 
• Strategic Storytelling 

We expect a lot from our senior people, so we make sure there is plenty in return.

• A competitive salary and bonus scheme that reflects your experience and the value you bring
• A company car with charging card, with the option of an NS Business Card
• 25 days of annual leave, including 5 additional SQLI days
• A flexible benefits plan that gives you more choice in how you use your package
• A pension plan
• Laptop, phone and subscription
• Access to Benefits at Work, with discounts across a wide range of brands
• Unlimited access to Udemy to keep developing your expertise
• Plenty of room to take ownership, bring ideas to the table and help shape how we grow
• A good lunch at the office and regular team events
• An experienced, down to earth team where people know their craft and enjoy working together

Most importantly, you will have the freedom and trust to make an impact. At SQLI, seniority is not just about experience. It means having a voice, taking ownership and helping shape what comes next.