OTC – Collections (Executive and Senior Executive)

Role Summary:  

• Responsible for proactively contacting customers to collect outstanding payments, ensuring timely cash inflow and reducing Days Sales Outstanding
• Handles billing disputes, coordinates with internal teams to resolve issues, and monitors credit risk to maintain healthy customer relationships and minimize bad debt.

• Work Experience   
• Essential:  

• Strong knowledge of Collections
• Working knowledge of SAP Finance module
• Experience in shared services/customer facing environment
• Understanding of standard operating procedures
• Good understanding of the AR cycle
• Knowledge of system, applications, operating tools, metrics and excel
• Good communication skills, plus good verbal & written presentation skills
• Flexibility to work within a high growth, rapidly changing environment
• Ability to self-motivate and initiate change
• Ability to work with colleagues at all levels

  Collections Responsibilities   

• Contact customers via email, phone, or portals to follow up on overdue invoices.
• Review and analyze accounts receivable aging reports to prioritize collection efforts
• Identify and resolve billing disputes or discrepancies that delay payments.
• Record and monitor customer promises to pay and follow up accordingly
• Send systematic reminders and escalation notices based on aging buckets
• Provide inputs to finance teams for accurate cash flow forecasting
• Reconcile customer accounts to ensure accurate outstanding balances
• Coordinate to confirm payment status and resolve unapplied cash issues
• Escalate high-risk or non-responsive accounts to senior management
• Identify customers with deteriorating payment behavior and flag for credit review
• Generate collection performance reports.
• Maintain records of all collection activities for audit and compliance purposes.
• Build and maintain professional relationships with customer finance contacts.
• Suggest and implement improvements to enhance collection effectiveness.
• Ensure all collections are posted and disputes are addressed before financial close.

    

Key Skills

• Collection
• Accounts Receivable Ledger Management
• Financial Accounting and Reporting
• Advanced Excel and Spreadsheet Skills
• SAP ERP and Accounting Software Proficiency
• Team Player

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• Education:  Postgraduate (B. Com/Honors) or a bachelor’s degree with relevant experience in OTC Operations.
• Experience (years):  

• Executive - Graduate with 2 to 4 years of experience
• Sr Executive – Graduate with 4 to 6 years of experience

• Relevant Experience:  OTC or Accounts Receivable
• Location:  Mumbai (Airoli) and Bangalore
• Working Hours:  8.5 hours/day (Australia Shift)
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Role Requirements

• This position currently requires Work from Home during Australia Shift as per project needs.
• The candidate must be flexible to travel based on business requirements during this period.
• There may be a prepone in shift timing, which will be reviewed post-transition.
• Following the transition, the role will shift to a Hybrid Work from Office model, in alignment with company guidelines.