IT Operations and Support Officer

Overview

• S alary: 7 9000 per year (prorate) + 12% superannuation
• Part-time 3 days a week, 8 months fixed - term role . Work from office all three days.
• Work in a modern office building in Melbourne’s CBD on Franklin Street, within walking distance of the Queen Victoria Market and close to public transport
• Access to benefits including Christmas closedown gifted leave and an Employee Assistance Program (EAP)
• Our values: Passion | Impact | Inclusion | Integrity | Courage | Imagination

About RMIT University Pathways (RMIT UP)

RMIT UP, owned by RMIT University, provides education solutions for students, academics, and professionals in Australia and globally.

Our mission is to offer transformative learning experiences and pathways that open global opportunities, guided by RMIT’s values of inclusion, imagination, integrity, courage, passion, and impact. We place student and customer experience at the forefront of everything we do.

Our key programs include Foundation Studies, English Language Pathways (ELP) , language testing, and Informit , a leading research database focused on Australasian content.

About the role

As the IT Operations & Support Officer, you will be responsible for delivering first-line

desktop, application and AV support across RMIT UP. You'll play a key role in maintaining hardware/software environments, troubleshooting issues, and supporting technology-related services both on-site and remotely.

Key responsibilities include

• Providing responsive technical support for desktops, laptops, printers, AV equipment, and telephony.
• Managing software installation, OS upgrades, and device configurations.
• Delivering remote support to staff/students, including those based offshore.
• Monitoring the service desk queue and providing timely resolution of IT issues.
• Supporting application management, including Canvas, student systems, and

database updates.

• Assisting with training and induction for new staff on IT systems and tools .

You’ll also collaborate with internal teams and external partners, participate in continuous improvement initiatives and support high-level events with on-site technical assistance

About You

To be successful in this position you will need

• Extensive knowledge of Remote Desktop Tools, Online Collaboration Tools (such as Zoom and MS Teams), and support platforms like ServiceNow.
• Strong expertise in M365, Active Directory, SCCM, Windows OS, Microsoft Endpoint services, and Intune.
• A customer-focused approach with proven ability to provide a professional and timely support service to diverse stakeholders.
• Excellent organisational and time management skills to meet deadlines and deliver under pressure.
• A proactive and flexible attitude with strong problem-solving skills.
• Commitment to continuous improvement and best practice principles.

Ability to work independently and as part of a team, with a focus on achieving business objectives .

What we offer you

We value our people and are committed to providing a supportive, inclusive, and rewarding work environment. As part of our team, you’ll enjoy:

• E xclusive employee discounts at leading retailers.
• Access to professional development training via LinkedIn Learning.
• A positive workplace culture with a staff reward program, and a staff wellbeing program.

To Apply

• Please submit your CV and a cover letter addressing your suitability for this position by clicking on the ‘Apply’ link. Cover letters should be addressed to HR.
• Email HR: applications.rmit.up@rmit.edu.au (Please note: Applications will NOT be accepted via this email. To apply, submit your application via our website’s careers page www.rmit.edu.au/up .)
• Please note that we review and interview applications on a rolling basis, so we encourage you to apply as soon as possible rather than waiting until the closing date.
• For more details, refer to the Position Description: http://www.rmit.edu.au/content/dam/rmit/au/en/careers/position-descriptions/pd-it-operations-and-support-officer-sept-2026.pdf

Pre-employment Checks: Appointment is subject to a successful Working with Children Check and National Police Check.

Our Commitment to Inclusion

At RMIT UP, we foster a culture of safety, wellbeing, and inclusion, ensuring everyone feels valued and respected. We embrace diversity and treat all individuals with fairness, regardless of gender, gender identity, marital or family status, sexual orientation, age, ethnicity, religious beliefs, cultural or socio-economic background, perspectives, or experiences.

We are an equal opportunity employer committed to being a child-safe organisation. We actively encourage applications from all sectors of the community, including Aboriginal and/or Torres Strait Islander candidates.

As a Disability Confident Recruitment Team, we are happy to adjust the recruitment process to meet accessibility needs. Please contact us at applications.rmit.up@rmit.edu.au with your preferred communication method, and we will be in touch to discuss your requirements.

Read our Child Safety Policy: Child Safety Policy

We are a Circle Back Initiative Employer – we commit to responding to every applicant.

Applications Close

25 Sept 2026 11.59 pm

RMIT Up is a successful provider of a range of education solutions supporting lifelong development goals to students, academics and professionals located in Melbourne and overseas.

Our people are integral to the success of our Company. We are experienced professionals who are committed to providing the highest standard of service and support to our clients and colleagues. At RMIT Up we offer a friendly, supportive and flexible working environment and culture with a range of employee benefits including access to health and wellbeing services and discounts, discounted travel, professional development opportunities and more.

In line with RMIT University’s commitment to a safe, respectful and inclusive environment, from 1 January 2026, the University will also consider gender-based violence (GBV) risk factors as part of our recruitment processes. All applicants will be required to complete a gender‑based violence declaration in accordance with the National Higher Education Code to Prevent and Respond to Gender-based Violence . Preferred candidates will also be required to undertake relevant pre‑employment background checks, including Working With Children Checks. Information provided will be treated confidentially and considered only for its relevance to the role and RMIT’s safety obligations.