Finnish-speaking Customer Support in Malta

• If you are passionate about Customer Service, have a genuine interest in iGaming, and want to learn
• more this position could be for you. No iGaming experience – No problem, our client will teach you
• everything!

Our client wants you to

• Be a fluent or native Finnish speaker with a C1 level of English, both spoken and written
• Be flexible and willing to work on a shift basis
• Have experience working with customers, listening to their needs, and providing the best
• solutions
• Be an excellent listener, have an empathic approach and take pride in giving an excellent
• service to our players
• You have exceptional organisation skills (including arriving on time, meeting deadlines, and
• finding accurate information in a timely manner).
• You are detail oriented with the ability to handle stressful situations while maintaining a
• positive attitude
• Be an individual who is open to constructive feedback
• Be a team player that can also work independently

Requirements

• Enable our client's players with quality solutions in a timely, personal, and professional manner that exceeds the customers’ expectations
• Identify and support players in any difficulties they might encounter
• Provide explanations to customers about products/site/policies/ promotions, etc.
• Update customer account/details with necessary information when needed
• Understand, guide, and support players in Responsible Gambling
• Collaborate with our client's Fraud and payments team in customer queries
• Understand AML and report any suspicious activity

Benefits

• Private health insurance
• Free breakfast and lunch
• Wellness allowance
• Birthday leave
• Company and Team building events
• Relocation package to Malta including flight and 2 weeks of accommodation

And much more!