Principal Technical Program Manager at Eeho — India

About The Role

The Strategic Customers Engineering organization within Oracle Cloud Infrastructure (OCI) sits at the center of the fastest-growing and most technically demanding part of the cloud: building at scale for the world’s leading AI innovators. We are looking for a Principal Technical Program Manager who thrives in complexity, moves with urgency, and brings people together to deliver outcomes that matter. This is a role for someone who doesn’t just track work but drives it. Someone who brings clarity where there is ambiguity, momentum where there is friction, and alignment where there are competing priorities.

Candidate Profile

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10+ years’ experience developing and implementing strategy, then executing against, large cross cutting programs.
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You display a demonstrated ability to think broadly and strategically.
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You possess a technology background that enables you to understand the complexities of cloud architecture.
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You possess and exemplify maturity, judgment, negotiation/influence skills, analytical skills, and leadership skills.
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You can work well with senior leaders within all of Oracle (from engineering to business) to drive results for core business initiatives.
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You work well in ambiguity, can work with your team to dive into a problem and create a solution.
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Knowledge of Data Center GPU architecture and operations.
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Familiarity and knowledge of AI workloads and Software stack.
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Experience in a customer facing role in a tech company. Experience with AI and High-Performance Computing (HPC) customers is a big plus.

Key

Responsibilities

Technical

Management and Execution - Technical Management

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Leverages

technical knowledge to identify risks, manage scope, estimate program
timelines, request feasibility, testing requirements, and determine appropriate
resources.
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Ensures

that product or service delivery meets the third party, security, export, and
accessibility compliance requirements.
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Drives

rapid response to security escalations, coordinating across teams and
communicating to executives to assess risk, determine mitigation strategies,
and align and execute optimal proposed path to resolution.
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Forecasts

program demands and resourcing to identify risks and ensure that goals are
achievable.
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Leads

the development and implementation of evolving processes to ensure that
organizational SLAs are met.

Technical

Management and Execution - Technical Strategy and Execution

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Utilizes

technical knowledge to identify, track, and manage program dependencies and
risks.
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Supports

rapid response to escalations, coordinating within team and communicating to
senior team members to assess risk, determine mitigation strategies, and
execute the optimal proposed path to resolution.
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Supports

planning by identifying dependencies and risks.
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Develops

delivery standards and guidelines in alignment with Oracle best practices.
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Identifies

and quantifies opportunities for process automations and advocates for
prioritization.
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Contributes

to incident management efforts and identifies opportunities to improve
processes, as applicable.

Program

Oversight - Strategy and Decision-Making

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Aligns

priorities with customers, service, and stakeholder teams through regular
reporting to senior leadership.
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Establishes

scope and milestones for each program, aligning to the broader program plan and
company strategies and goals.
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Assists

in defining key performance indicators (KPIs) and measurement methods for
program performance against established goals (e.g., scope, timelines,
deliverable quality).
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Builds,

maintains, and executes a clear communication strategy of objectives to
partners and customers, influencing decision-making regarding best practices
for Oracle systems.

Program

Oversight - Program and Operations Management

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Manages

both technical and non-technical programs and complex, cross-organizational
programs impacting products and business.
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Guides

the work of program staff (e.g., development, release management, customer
success) while providing technical support and direction on removing barriers,
including risks and issues in workflows.
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Maintains

comprehensive program documentation (e.g., status reports, program plans) and
documents risks and issues.
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Ensures

attention to detail in program management from planning to execution and
reporting.
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Leads

regular program status meetings and keeps teams and leadership informed.
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Leads

initiatives within the team to improve operational efficiency and enhance
adherence to service level agreements (SLAs) and productivity targets.
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Ensures

ownership and accountability for forecasting program demands, funding, and resourcing.
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Guides

the deployment of change management for programs, such as priority, scope,
scheduling, or requirement changes.

Program

Oversight - Risk Management

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Manages

highly complex issues, bottlenecks and/or risks, escalating issues when appropriate.
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Conducts

comprehensive assessments of costs, benefits, and return on investment (ROI) to
inform decision-making and risk mitigation strategies.
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Manages

critical issues while making trade-offs between business needs and technical
constraints.
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Removes

blockers for the program and identifies new technical and resource options to
efficiently deliver solutions and drive adoption.

Process

Efficiency - Process Optimization

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Leads

program improvement, implementing best practices and driving cross-team process
optimizations to improve processes.
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Organizes

and develops program objectives and workflows, while testing and deploying
cross-functional solutions to address critical business problems.
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Collaborates

with management to initiate and maintain processes and procedures that guide
and assist teams in reaching their goals.

Process

Efficiency - Continuous Improvement

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Leads

efforts to integrate continuous improvement within programs, driving insights
across many workstreams to generate recommendations that deliver operational
efficiencies.
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Develops

and standardizes data-driven decision-making frameworks, ensuring insights
drive efficiencies.
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Identifies

and addresses gaps to facilitate business-critical improvements to the
solution's availability and reliability.
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Iterates

processes based on feedback and KPIs, analyzing results through retrospectives.
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Defines

requirements and configurations of existing and new development tools, where
applicable.

Collaboration

and Program Leadership - Cross Functional Collaboration

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Facilitates

collaboration across multiple teams, driving discussions that align priorities
and program goals.
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Leads

medium-scale efforts to optimize processes, identifying and implementing
solutions that enhance team efficiency.
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Delivers

program updates, risks, and opportunities to managers and leadership,
influencing decision-making.
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Develops

relationships with key stakeholders, ensuring their perspectives are integrated
into program planning and execution.

Collaboration

and Program Leadership - Program Leadership

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Leads

programs to continuously improve organizational efficiency.
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Provides

technical direction and mentorship to cross-functional teams.
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Influences

and guides change at all levels of the group from initiation through delivery.
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Ensures

that the program team and other stakeholders are aligned with the program goals
and motivated, identifying and addressing conflicts and issues.

Data and

Analysis

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Creates

and automates reporting, partnering with development teams to continue improving
reports, dashboards, forecasts, and models to help manage program execution.
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