Desktop Support

• At least 3 years hands on experience in field Support Services
• Strong skills in supporting desk side for Windows XP, Windows 7 and Windows 8.1, Windows 10 installation, troubleshooting and reporting.
• Knowledge to support Multifunctional Devices, Smart Phones, PDAs & BYOD
• Strong Microsoft Office skills (Outlook, Word, and Excel)
• Strong Break / Fix skills Desktops, Workstations, Notebooks and Printers
• Broad experience in IT related services with basic understanding of Networks, Servers and Telecoms
• Experience including remote control of PCs and video conferencing knowledge
• Rotational On-call for executive support
• Strong customer service skills
• Ability to provide consistent, excellent customer support to entire staff, representing a variety of personalities and management levels
• Strong written and verbal communication skills
• Must be detail oriented and self-motivating
• Ability to successfully pass a background security check

Desired Certification ( A combination of 02 mandatory)

1. CompTIA A+ certification ( Compulsory )
2. Premier Dell Hardware Certification
3. HP Accredited Platform Specialist (APS) - HP LaserJet Solutions

All your information will be kept confidential according to EEO guidelines.