Sales and Service Insurance Agent

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Sales and Service Insurance Agent based in Canada.

Join a customer-focused insurance team serving automotive enthusiasts and helping members protect the vehicles they value <most.You>’ll combine consultative sales with policy servicing, underwriting, and exceptional customer support across phone and email channels.The role gives you the opportunity to become a trusted advisor, guiding customers through insurance products, valuations, billing, and service <needs.You>’ll also assess specialty vehicle risks, apply underwriting guidelines, and ensure policies are accurately rated and issued.Success in this position requires strong communication, sound judgment, adaptability, and a genuine passion for helping <people.You>’ll work in a fast-paced, high-volume environment where every interaction contributes to a distinctive member experience.This is a fully remote opportunity for Ontario residents, supported by licensing training and comprehensive benefits.

Accountabilities

• Obtain and maintain the required insurance licenses across applicable Canadian provinces, including the RIBO license required for the role.
• Provide knowledgeable, professional, and personalized service to members and partners by phone and email.
• Serve as a trusted automotive enthusiast advisor, helping members navigate insurance, membership, billing, service, and sales needs.
• Confidently explain and sell available insurance products while identifying solutions that best meet individual customer needs.
• Provide vehicle valuation expertise during customer interactions and help enthusiasts understand the value of their vehicles.
• Service existing policies accurately and efficiently while ensuring customer requests are handled in a timely manner.
• Underwrite and issue policies in accordance with current underwriting guidelines and established stop-rule underwriting practices.
• Evaluate specialty vehicle risks and ensure complex or non-standard risks are appropriately routed to the relevant teams.
• Differentiate between stock and modified vehicles and apply appropriate ratings based on vehicle characteristics.
• Assess motorcycle risks and apply applicable storage and usage guidelines.
• Run and interpret motor vehicle records and driver abstracts as required.
• Prepare accurate and complete documentation to support member activities, policy servicing, and sales transactions.
• Help members navigate online tools, website resources, and self-service options.
• Maintain a high level of professionalism and service quality while handling a significant volume of telephone and digital interactions.
• Collaborate with leaders and colleagues to identify strengths, development opportunities, and ways to continuously improve the member experience.

Requirements

• Previous experience in customer service, sales, insurance, or a related customer-facing environment is preferred.
• A RIBO insurance license is required; the necessary training, education, licensing materials, and fees are provided to support successful completion.
• High school diploma or GED required.
• Demonstrated ability to deliver consistently high-quality customer service.
• Strong sales orientation and the ability to confidently present products, understand customer needs, and recommend appropriate solutions.
• Excellent verbal and written communication skills, with the ability to build rapport quickly and communicate professionally by phone and email.
• Strong problem-solving and decision-making skills, with the ability to think on your feet and adapt to changing customer needs.
• Self-motivated and comfortable taking initiative while maintaining accountability for individual performance.
• Strong sense of urgency and ability to work efficiently in a high-volume environment.
• Excellent organizational and multitasking skills, with the ability to prioritize competing demands.
• Comfortable learning and applying insurance underwriting guidelines, specialty risk considerations, and regulatory requirements.
• Effective use of computer applications, including Microsoft Office and other digital tools.
• Ability to work independently in a designated, distraction-free home workspace.
• Passion for automobiles, automotive culture, or enthusiast vehicles is highly desirable.
• Bilingual English and Spanish skills may qualify for additional compensation.
• Valid driver’s license or government-issued identification.
• Must be an Ontario resident and legally eligible to work in Canada.
• Ability to work within operating hours that may include weekdays, evenings, and weekends.

Benefits

• Compensation: $29.65 per hour.
• Healthcare: Comprehensive benefits coverage for eligible employees.
• Remote work: Fully remote position for canadian candidates.
• Licensing support: Training, education, materials, and licensing fees provided for the required RIBO insurance license.
• Professional development: Opportunity to develop expertise across insurance sales, underwriting, specialty vehicle risks, valuations, and customer experience.
• Automotive environment: Work closely with a community built around a shared passion for cars and driving culture.
• Meaningful customer impact: Help enthusiasts protect and enjoy the vehicles they care about while delivering a high-quality member experience.
• Inclusive culture: A welcoming environment where people are valued regardless of background, identity, age, or automotive preferences.
• Career growth: Opportunities to strengthen sales, service, insurance, communication, and problem-solving skills within a growing organization.