Salesforce Administrator

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Salesforce Administrator based in Canada.

Join a distributed technology team supporting the modernization and consolidation of systems across a growing portfolio of service-focused <businesses.You>’ll serve as a key Salesforce and business systems expert, helping teams improve processes, documentation, data, and technology operations.The role combines hands-on Salesforce administration with business analysis, project support, data migration, and systems <transformation.You>’ll work across CRM, sales enablement, support, eSignature, and project management platforms.Your ability to translate business needs into practical technical solutions will directly support operational efficiency and user <adoption.You>’ll collaborate with stakeholders, project managers, and cross-functional teams in a dynamic, matrixed environment.This is an opportunity to influence technology transformation while expanding your expertise across a broad business applications ecosystem.

Accountabilities

• Serve as a Center of Excellence for Sales, Sales Operations, and related business processes, providing Salesforce expertise and operational guidance.
• Support the evaluation of current systems and processes across business units, identifying opportunities for standardization, consolidation, and improvement.
• Help define project scopes for technology transformation initiatives and contribute practical ideas and solutions for building a more centralized technology environment.
• Own assigned project action items and collaborate with Project Managers to maintain detailed plans and deliverables for transformation initiatives.
• Create and maintain technical documentation, administrative best practices, process frameworks, and implementation standards using tools such as JIRA and Confluence.
• Gather, document, validate, and translate business and functional requirements into actionable technical solutions.
• Lead data migration activities for business units transitioning from one platform to another as part of system consolidation projects.
• Provide Salesforce administration and development support across a range of business applications and platforms.
• Support CRM environments including Salesforce Sales Cloud, Zoho, and HubSpot.
• Provide support for sales enablement technologies such as Salesforce High Velocity Sales, SalesLoft, Outreach, and InsideSales.
• Support eSignature solutions including DocuSign and Conga.
• Contribute to support-platform administration across solutions such as Salesforce Service Cloud, Salesforce Experience Cloud, and Zendesk.
• Support project management platforms such as TaskRay and Asana.
• Facilitate stakeholder interviews, workshops, and requirements-gathering sessions to identify business needs and define effective solutions.
• Contribute to change management, user adoption, and continuous improvement initiatives across systems and processes.
• Collaborate effectively with cross-functional teams and stakeholders across multiple departments and geographic locations.

Requirements

• 5+ years of experience working as a Salesforce Administrator.
• Strong Salesforce administration expertise, with the ability to support business processes, system configuration, and ongoing platform improvements.
• Excellent communication, collaboration, and stakeholder management skills.
• Proven experience gathering, documenting, and validating business and functional requirements.
• Experience developing process flows, user stories, use cases, functional specifications, or similar business and technical documentation.
• Strong analytical and problem-solving abilities, with a demonstrated capacity to translate business requirements into practical technical solutions.
• Experience working with cross-functional teams in a matrixed environment where priorities and resources are shared across multiple departments.
• Experience facilitating workshops, stakeholder interviews, discovery sessions, or requirements-gathering activities.
• Familiarity with change management and user adoption best practices.
• Experience working in an agile environment and familiarity with JIRA, Confluence, or comparable software development and project management tools.
• Strong organizational skills and the ability to manage multiple projects, priorities, and deadlines.
• Comfortable working independently in a distributed, remote environment while maintaining effective communication with global stakeholders.
• Willingness and ability to learn additional business applications and platforms beyond Salesforce.
• Experience with CRM, sales enablement, eSignature, customer support, or project management platforms is an asset.
• Must be legally eligible to work in Canada without employer sponsorship.
• Willingness to travel occasionally to company offices in North America, including potential travel to Denver, Colorado.

Benefits

Compensation: Target base salary of $145,000–$155,000 CAD per year in most Canadian locations, with final compensation determined by location, market conditions, experience, and expertise.

Remote flexibility: Work remotely, in-office, or through a hybrid arrangement within Canada, depending on your preference and location.

Wellness support: Access to comprehensive wellness benefits, including an annual wellness stipend.

Vacation: 3 weeks of vacation to start.

Additional time off: One paid volunteer day of your choice plus 2 floating holidays for occasions that matter to you.

Retirement savings: Registered Retirement Savings Plan (RRSP) with a 4% company match.

Employee ownership: Access to an Employee Stock Purchase Program.

Global collaboration: Work with distributed teams across Canada and internationally.

Professional development: Opportunities to broaden your expertise across Salesforce, business systems, process transformation, data migration, and technology operations.

Inclusive culture: Commitment to diversity, equity, inclusion, and a workplace where people from different backgrounds and perspectives are valued.