Manager, Practice Operations, Full Time - 8am-4pm, Gastroenterology, Summit

Single Cost C enter and or location/region

• Oversees leaders and team members at a single location and/or region Budget

Responsibility

• Assists Senior Manager with budget adherence, monitoring and preparation.
• Has financial accountability for day-to-day operations as set in budget.
• Coordinates procurement of supplies and equipment and maintains appropriate

inventory management and budgetary controls.

• Complies with AMG financial policies and procedures related to cash collections and

reconciliation and ensures necessary cash controls are monitored and adhered to.

Authority/Decision Making Level

• Assures adherence to organizational guidelines, policies and procedures.
• Develops office protocols for day-to-day operations.
• Prioritizes and organizes work to meet changing priorities.
• Ability to prioritize and multi-task with a minimum of supervision.
• Seeks guidance as appropriate. Makes decisions that are timely and consistent with

• department, objectives, policies and procedures. Communicates decisions to
• appropriate leadership. Exercises independent judgement on basic or moderately

complex issues related to job. Supervisory Responsibility

• Manages team members and has responsibility for the hiring, firing, performance

• management and results for the practice/department. • Orients, trains, assigns,
• schedules, directs and supervises departmental team members. With leaderships
• approval, develops the organization’s culture of quality, safety, ethics, privacy,
• security, and confidentiality.

• Implements company/departmental objectives. Problem Solving:
• Makes appropriate decisions, using available resources, to achieve positive

• outcomes for patients, visitors, and team members in balance with sound business
• practice.

• Makes recommendations for changes in the current departmental systems and

• processes and contributes ideas and suggestions for solutions to the current system
• problems.

• Responds to urgent, impromptu and unplanned situations by assessing their level of

importance, instituting appropriate action and informing appropriate management.

• Prepares incident/occurrence reports as necessary. • Communicates decisions to

appropriate management. Information Management

• Demonstrates working knowledge of all automated systems which support daily

operations and reporting. Revised: 11/15/24

• Ensures all team members are proficient in the use of automated systems and

coordinates initial and ongoing training and certification if necessary, of team

members. Working Conditions

• Work in a typical office environment where there are limited physical discomforts

due to temperature, noise, dust and the like.

• Possible exposure to communicable diseases, hazardous materials, and

• pharmacological agents with little likelihood of harm if established health precautions
• are followed.

• Work requires ability to stand, walk, or sit for extended periods of time. Personnel

Management

• Manages hiring, supervision, performance evaluation, and discipline for the assigned

team members in a fair and consistent manner.

• Promotes good employee relations and solves departmental problems.
• Ensures department is appropriately staffed.
• Reviews, evaluates, and monitors work schedules, workflow and duty assignments

of personnel and effects changes as necessary.

• Keeps team members informed of organization's mission, objectives and goals.
• Conducts monthly team members meetings to ensure there is open and constructive

communication.

• Promotes high employee engagement and safety culture within the center. Daily

Operations

• Works closely with team members and clinicians to develop and implement common

• priorities and goals for the department to enhance customer service, maximize
• operational efficiency and ensure high quality standards.

• Demonstrates competence in all essential functions of the team members. •

Oversees the implementation of system capability to support front end operations and

communications to appropriate parties. Continuous Improvement of Operations

• Works with Senior Manager, clinicians, team members and customers in

implementing appropriate measures to correct perceived service deficiencies.

• Reviews department practices, quality of work performed, production schedules, and

makes changes as needed to improve services.

• Monitors templates/schedules for access and make recommendations to ensure

department is meeting access standards. Budget and Fiscal Responsibility

• Monitors actual expenditures against the budget. • Complies with AMG financial

policies and procedures related to cash collections and reconciliation and ensures

necessary cash controls are monitored and adhered to. Customer Service Issues

• Monitors patient complaints and issues to identify opportunities for service

improvement.

• Works effectively with other departments in order to solve problems
• Other duties as assigned

Required

• High school diploma or equivalent required
• 3 years of healthcare and supervisory experience

Preferred

• Bachelor's degree preferred
• Knowledge of Microsoft Office
• Critical Thinking
• Ability to multitask and prioritize work