Gift and Home Manager

The Gift & Home Manager is first and foremost responsible for guest relations and satisfaction by building a reputation for Ultimate Service. He/She is an enthusiastic sales leader who efficiently oversees the daily operations of the Gift & Home specialty store.

Key Responsibilities

• When a guest enters my area or department, my first and most important responsibility becomes to acknowledge, greet, and engage that guest
• Responsible for staffing, scheduling and managing the Dish team members during the designated dish retail hours
• Responsible for all aspects of our Dish merchandise. This involves all re-ordering product, some initial purchasing, merchandising the product, maintaining a balanced inventory, implementing sales promotion, working with the Receiving Manager, communicating with vendors, and assisting guests with purchases
• Responsible for attending all weekly store meetings
• Responsible for guest relations and special order guest requests
• Responsible for maintaining team spirit and a cooperative attitude
• Responsible for implementing Dish seasonal merchandising plans within the department and store end caps
• Responsible for maintaining close communications with the Dish Supervisor, the Store Director and all other Dish managers
• Responsible for organizing all purchase orders, packing slips, transfer sheets, invoices and related paperwork
• Responsible for the cleanliness of the Dish work area, the attractive merchandising of displays and the maintenance of the Dish back stock area
• Responsible for training/continuing education regarding products in Dish
• Responsible for monitoring Sales and Gross Profit Goals
• Other duties as assigned by upper management

Key Requirements

• Must be 18 years of age or older
• High school diploma required, college graduate preferred
• The Department Manager is required to work the scheduled work shift as needed to meet the needs of the store guests and team members
• Experience working in a multi-tasking environment - retail experience is preferred
• Ability to manage a department and provide guest service within a fast paced store

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Be able to perform all other physical aspects of the position including but not limited to bending, squatting, standing, lifting at a height of 5 feet, climbing, pushing, pulling, and walking

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Ability to lift and carry items weighing up to 50 lbs. and push and pull up to 100 lbs

• Ability to problem solve and think proactively
• Ability to appreciate, understand and sell high-end merchandise and have a pleasant, outgoing personality
• Basic computer skills
• Ability to function as a team member and get along with others

This job description is intended to provide a high-level of general requirements for this position. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned as necessary to ensure proper operations.