Customer Service Gaming Supervisor

Join Bally's Corporation, a global casino-entertainment company with a growing omni-channel presence. As a Gaming Supervisor, you will oversee the operation of assigned gaming areas, ensure an exceptional customer experience, and support the professional development of Croupiers. You will need a valid Personal Functional Licence, experience leading and developing a team, and a thorough knowledge of live table-gaming games.

• Foster a professional and ethical working culture across a diverse workforce and customer base, ensuring that guests enjoy a positive gaming experience.
• Provide support for Croupiers and act as a second level point of contact for customers, taking ownership of customer queries and disputes.
• Assume full responsibility for the operation of assigned gaming areas, including game integrity, gaming decisions, and audits.