Banking Operations Governance Team Lead

Join Wise, a global technology company on a mission to make money management easier and more affordable for everyone. As the Banking Operations Governance Team Lead, you will lead a team of specialists, manage operational performance, improve governance processes, and ensure the safety and scalability of our banking partner operations. This is a hands-on leadership role that requires strong people leadership, operational discipline, stakeholder management, and judgment in ambiguous environments.

• Lead a team of Banking Operations Governance Specialists, focusing on consistent team performance and professional growth.
• Manage team workload, capacity, SLA performance and quality, ensuring urgent work is handled without losing sight of control quality.
• Implement comprehensive governance frameworks that establish standardized processes for banking operations, ensuring regulatory compliance.
• At least 2 years of people leadership or formal team leadership experience, ideally in Operations, Risk, Governance, Compliance, Financial Services, or another control-sensitive environment.
• Experience managing team performance, workload, prioritisation, quality and delivery against SLAs or operational KPIs.
• A track record of coaching and developing people, including supporting performance, building capability and creating clarity in ambiguous situations
• Experience in identifying process gaps and turning them into practical improvements, documentation, operating rhythms or governance frameworks
• Strong stakeholder management skills, including the ability to communicate trade-offs, manage expectations and challenge scope constructively
• Good analytical judgment: you can use data, spreadsheets, dashboards or operational metrics to understand capacity, performance, quality and risk
• Strong ownership and resilience: you can make progress in messy or unclear environments without waiting for everything to be perfectly defined
• Excellent written and verbal communication skills, with the ability to explain complex operational issues clearly
• A collaborative leadership style: you build trust, invite challenge and help people succeed without avoiding difficult conversations

**Nice to have:**

• Experience in banking operations, access management, partner governance, risk controls, audit-readiness or due diligence
• Experience working with external partners, especially banks or regulated financial institutions
• Familiarity with process mapping, RACI, control frameworks, operational dashboards or continuous improvement methods
• Experience building or improving a team, process or operating model during a period of growth or change

## Additional Information

Sounds like the next step for you? Apply latest by 22nd of September EOD by submitting your CV, and cover letter in English.

For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.

Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit [<Wise.Jobs>](https://www.wise.jobs/).

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