Customer Support Specialist

Join Loopio as a Customer Support Specialist, where you'll take ownership of troubleshooting and resolving reported issues while providing exceptional customer service. You'll work core hours of 10am - 6pm PT / 1 - 9pm ET, with occasional flexible scheduling. Your responsibilities will include responding to support tickets, reproducing issues, delivering solutions, creating help center resources, and collaborating with the wider Customer Experience team. You'll also have the opportunity to continuously learn about new features and product improvements.

• Provide personalized and relevant assistance to all Loopio users by responding to support tickets and phone inquiries.
• Reproduce issues, review logs and internal resources as needed to debug issues, and deliver viable workarounds and solutions.
• Create and maintain help center resources to aid customers in self-service, and document internal learnings to assist other support team members.
• Are you passionate about solving problems, learning something new every day, and connecting with and helping customers? If so, we’d love to hear from you!
• We’re looking for a curious, solution-oriented, empathetic individual to join our Support Team as the Customer Support Specialist I
• Tech savvy, a strong understanding of, and a thirst to learn, new technologies and tools
• Strong organizational skills, calendar management, and prioritization are areas you excel in!
• Ability to multitask and context switch with ease
• Strong desire and passion for helping and supporting others, “Got Your Back” is our team mantra!
• Excellent written and verbal communication skills with attention to detail
• 1 year experience in a customer-facing role at a SaaS software company
• Curious with great detective skills - problem solving really gets you excited!
• Previous exposure with support tools (ex. Zendesk, Jira) are nice to have in this role