IT Support Engineer

Responsibilities

• Provide level I and II support for company’s SaaS solutions
• Provide level I and II support for SharePoint, Dynamics CRM and NAV.
• Work directly with customers and employees to resolve issues and incidents
• Be responsible or onboarding new employees and configuring laptops/PC for use in O365 environment
• Document network processes, procedures, and practices
• Be a part of the 24x7 emergency on-call and work nights and weekends during maintenance periods and service outages
• BA/BS Degree in a related technology field or equivalent experience
• 3+ years of extensive working experience in IT support role
• Knowledge and experience installing and configuring Windows 10
• Prior experience and functional knowledge of Dynamics CRM and SharePoint
• Excellent verbal and written communications skills
• Must be capable of independent self-direction

Nice to haves

• Office 365 experience
• Microsoft SQL experience
• Microsoft Dynamics NAV functional experience
• All your information will be kept confidential according to EEO guidelines.