Academic IT & Technology Specialist (On-Site - Canvas/LMS)

Under general supervision, responsible for providing support for IT processes and enhancements that heavily support operations, research and education technology. Supports both faculty and staff in day-to-day operations and provides maintenance, planning and implementation of best processes.

This position requires full-time on-site attendance - we will only consider candidates located in or around the Bexar County area.

• Completes several information technology related activities for assigned unit(s) including local area network management, website design and development, hardware and software installation and troubleshooting.
• Develops database applications using desktop database software programs.
• Develops queries and reports from desktop and institutional databases.
• Creates and maintains workflows; reviews workflows and makes improvements.
• Provides support to assigned customers; consults with customers on technology solutions to business processes; coordinates testing of new technologies.
• Serves as audio visual/computer service technician for seminars; maintains and trains users on wireless data projector system and teleconferencing equipment in departmental conference room.
• Performs all other duties as assigned.

PREFERRED

• Provides technical support, administration, and ongoing maintenance for learning management systems (LMS), with particular emphasis on Canvas.
• Supports faculty and staff in the effective use of Canvas for course development, instructional delivery, assessment, communication, and other education technology needs.
• Computer Skills: Strong knowledge of Microsoft Office (Word, Excel, and Outlook) and both PC and MAC software, hardware, operating systems and network environments.
• Language Skills: Ability to read and follow complex instructions, and to analyze and diagnose computer problems.
• Ability to write routine reports and correspondence.
• Ability to speak and interact with all levels of computer users.
• Attention to Detail: The ability to maintain a professional demeanor, pay attention to details and set priorities in a fast-paced environment.
• Professionalism in delegating assignments and follow-up on project completion and accuracy.
• Experience in handling customer service calls and triage for problems is preferred.
• Experience working in a research environment.

EDUCATION

• Bachelor's Degree degree with a concentration in Computer Science, Math or a related field is required.
• We will consider applicants with a high school diploma/GED if they can supplement their education with an additional four (4) years of experience.

PREFERRED

• Experience with Canvas course development, course management, user enrollment, gradebook functionality, assignments, assessments, and LMS integrations.