Frontline Service Manager

• It's fun to work in a company where people truly BELIEVE in what they're doing!
• To control and ensure the correct frontline procedures and processes are adhered to daily and ensure efficient workflow throughout the department and supervise staff.

Requirements

Matric

• Minimum of 2 years in a supervisory position
• Previous experience in the Frontline department or department management experience
• Preference will be given to applicants who have managed a department

Competencies

• Attention to detail and conscientious
• Assertive with a sense of urgency
• Customer focused
• Human resource management skills (including communication and training)
• Change management skills
• Communication skills

Planning

Organising

• Time management
• Leadership and control
• Problem solving
• Conflict management
• Ability to delegate

Key Responsibilities

• Provide exceptional customer service
• Promptly respond to cashier queries and issues
• Authorize transactions per the SOP
• Manage queues proactively
• Manage and maintain hygiene, housekeeping and safe working standards on the frontline
• Manage and maintain all security procedures
• Proactively manage the prevention of waste and shrink
• Manage the human resource (communication and training)
• Initiate and coordinate social responsibility activities
• Manage the efficient operation of the cash office
• Complete all required documents and administration daily
• Closing date: Sunday 13 September 2026
• If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
• Discover who we are