Customer Service Representative

Duration: Contract to Permanent Role

• Pay Rate: $13.62/ hour
• Shifting Schedule: Mondays-Fridays from 11:30AM- 8:00 PM

GENERAL FUNCTION

Provide exceptional customer service and support to client’s members, providers and Store Divisions.

DUTIES & RESPONSIBILITIES

• Provide member service support, over the phone, in a timely, consistent and courteous manner to Client’s members and providers
• Assist Client’s members by answering benefit questions, eligibility, web registration, authorizations, provider location inquiries, and claims details
• Interface with providers to verify member eligibility and authorize services
• Review claims details, research payment issues, investigate provider network details
• Use system tools as appropriate to escalate issues between the various functional areas within Client’s
• Must meet Customer Care Center productivity and quality goals

MINIMUM REQUIREMENTS

• Call Center experience preferred.
• 1 – 2 years of experience in a professional business environment preferred.

SKILLS & QUALIFICATIONS

• Excellent verbal and written communication skills
• Excellent telephone skills
• Excellent active listening and comprehension skills
• Ability to demonstrate empathy to the caller’s situation
• Ability to provide exceptional customer service
• Exhibit resourcefulness in resolving problem situations
• Manage time and multiple tasks effectively

All your information will be kept confidential according to EEO guidelines.