Senior Activation (Mekari Talenta)

Mekari is Indonesia's no. 1 Software-as-a-Service (SaaS) company. With our ecosystem of software solutions—including Mekari Jurnal, Mekari Talenta, Mekari Qontak, and Mekari Flex, we aim to facilitate entrepreneurs and leaders as they accelerate the digital transformation of their businesses.

In our 10+ years of journey we have reached over 1 Million platform users, and we're not planning to stop any time soon. We need more people like you: builders and owners with calculated ambition who are ready to #ElevateThroughImpact and raise Indonesia's software standard.

Job Description

• Assist client to setup applications appropriate with clients requirements
• Provide consultancy for a client about best practice HRIS, Payroll, etc
• Assist Junior Activation Specialist for technical issue / explanation about Talenta System
• Support and give problem-solving to clients
• Gather client requirements and implement the system
• Report to the manager about client needs and problems regularly

Requirements

• Candidate must possess at least a Bachelor's Degree Information Technology, Accounting, Human Resource Management or equivalent
• At least 2 year(s) of working experience handling Payroll or having experience in HRIS company
• Required skill(s): Knowledgeable of Payroll software, TAX, BPJS, Overtime, and the other Payroll component are related is added value

Understand HRM Concepts

Good analysis

Comfortable with numbers and meeting clients

Fast learner and independent

Having good interpersonal and teamwork skill

Able to work under pressure

Prior experience in Customer Success or equivalent history of increasing customer satisfaction, adoption, and retention

Process-driven, empathetic, and a great communicator

Excellent problem-solving abilities and consultative skills

Loves working with clients and thrives on customer satisfaction and loyalty

Ability to work collaboratively with technical and non-technical teams

Outstanding communication and presentation skills; ability to present to C-level executives

Diplomacy, tact, and poise under pressure when working through customer issues

Strong team player but still a self-starter

Thrives in a multi-tasking environment and can adjust priorities on-the-fly

Our team will review your application and will be in touch if your application is shortlisted to the next stage. If you do not hear from us in 30 days, we will keep your resume on file in case a relevant opportunity opens up.

Don't forget to check our Recruitment FAQ at <bit.ly/FAQMekariHiringENG> or <bit.ly/FAQMekariHiringINA> to find the answers to commonly asked questions regarding our recruitment process.

We wish you the best. Hope to see you around soon!