Junior Ops associate UK

Who we are KeyNest is an award-winning travel-tech company (~60 people, offices in London and Paris, most of us remote). We're best known for our Airbnb key-holding service: a network of local shops and smart lockers where hosts and property managers store keys so guests, cleaners and contractors can collect them 24/7. We operate across +15 countries and have checked in over 2,000,000 guests. The role Based full-time in our London office (SW8 5EL) and reporting to the Operations Manager UK, you're the hands-on engine of our UK operations. This role has two equally important sides and we need you strong on both from day one: keeping our physical locker network running and growing, and support our daily operations. No two days look the same! Tasks On the ground, technical & field work Assemble and set up lockers in the office and diagnose hardware faults (locks, screens, connectivity, power) Install, service and repair KeyNest lockers on-site, travelling across London by public transport (expensed) to wherever a locker needs fixing, often at short notice Handle, lift and transport locker units and stock: this is a physically demanding role (units weigh ~35kg, moved as a two-person lift; ~24kg handled solo during installs) Own supplies and logistics end to end: track inventory, coordinate and make sure daily shipments go out on time Growing the network, partner-facing & supplies Scout and sign up new shops as KeyNest Points, in person across London Be the first point of contact for partner stores: handle routine conversations and negotiations, resolve day-to-day friction, and escalate complex deals to the Operations Manager UK Support national partner accounts, respond to requests and send tracking files Give day-to-day technical support to our remote support team on issues they escalate to you Manage day-to-day supplies to all our network of stores, with or without a locker. Requirements Who we're looking for You need to be good with your hands and good with people, this role won't suit someone who's only one or the other. Practical and technically confident: comfortable with tools, assembling and repairing hardware, and physical work including regular lifting (~24–35kg) Outgoing and persuasive: at ease walking into a shop, building rapport with owners and closing a partnership Highly organised and reliable: able to run field work, logistics and partner admin without dropping any of them Calm and adaptable when the day changes at short notice Native-level English essential; a second language is a plus Comfortable travelling across London daily on public transport; a driving licence is a plus Right to work in the UK This is a Full-time, permanent, Monday–Friday 9:00–18:00 (1h break) Benefits What we offer Office- and field-based in central London (SW8 5EL), this is not a remote role A varied, high-impact role working closely with the Operations Manager UK, Global Head of Operations, the Country Manager UK and the founders Daily collaboration with an international team