Fraud and Scam Analyst

Every alert you investigate is an opportunity to disrupt financial crime and protect a customer from harm. You'll join a collaborative Fraud and Scams team where you'll combine analytical thinking, investigation and customer service to identify suspicious activity and determine the right course of action. You'll manage cases through to resolution, speaking directly with customers and working with teams across the Bank to deliver timely outcomes. It's a fast-moving environment where priorities can change quickly. You'll need to assess information carefully, make sound decisions and balance protecting our customers with managing risk for the Bank. If you're naturally curious, enjoy solving problems and can stay calm and focused while working through complex situations, you'll thrive here. To succeed in this role, you will have: Strong analytical and problem-solving skills with excellent attention to detail Experience managing customer enquiries and conversations through inbound and outbound calls Strong written and verbal communication skills, with the ability to communicate clearly during challenging customer situations Strong organisational and planning skills with the ability to manage competing priorities and deadlines The ability to work autonomously while contributing effectively within a collaborative team Confidence learning new systems, tools and processes in a fast-changing environment Strong computer skills, including Microsoft Office Experience in financial services, fraud, scams or financial crime investigations will be highly regarded Exposure to investigation techniques, evidence management and case documentation will be highly regarded Relevant financial services, customer service or financial crime qualifications or experience will also be viewed favourably