Housekeeping Supervisor

Travel is a journey. We help make it a joy.

Starting with a warm, inviting welcome for all guests, whether traveling on business or for fun, enjoying a quick night, or relaxing for the week. We thrive on making our guests stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty. We should know, we’ve been on our journey since 1952. So, if you can help us spread the joy of travel to all, we’d love to give you a warm welcome to the Holiday Inn® family. to all, we’d love to give you a warm welcome to the Holiday Inn® family.

Job overview

Supervise and inspect the work of assigned room and/or public area attendants to ensure product quality standards are met and that optimum service is provided to hotel guests according to hotel and company business objectives.

At Holiday Inn we want people who are friendly, welcoming and full of life; people who are always finding ways to make every guest’s experience an enjoyable one.

Duties and responsibilities

• Supervise the implementation of housekeeping standards and procedures in relation to:

• Bedroom service
• Bathroom service
• Cleaning service
• Linen maintenance

• Recommended changes to these standards and training needs on an ongoing basis
• Maintain a current and thorough knowledge of all housekeeping systems
• Open and close the shift and ensure effective shift hand over
• Distribution and collection of keys
• Perform Room allocations
• Perform Room inspections
• Liaise with Front Office for guest and hotel requirements
• Ensure guest valet is processed and delivered in a timely manner
• Co-ordinate special projects (eg site rooms, vermin control, window and carpet cleaning, room inventories)
• Manage all special requests made by guests
• Ensure you have complete knowledge of room types, layouts and facilities
• Manage storage areas
• Maintain adequate stock levels
• Conducts shift briefings to ensure hotel activities and operational requirements are known.
• Timely escalation of unsolved guest complaints to superiors
• Ensure IHG standards are followed by the employees during Cleaning process
• Provide on the job training for housekeeping team members

Qualifications and requirements

• Bachelors Degree/ Diploma in Hotel Management or equivalent
• 2 years housekeeping experience preferably in a hotel of similar size and complexity and including supervisory experience or training.

• How do I deliver this?
• We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all IHG ® hotels.
• Each IHG® hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.

• True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests
• True Confidence : having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay
• True Listening : focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs
• True Responsiveness : is about providing guests with what they need, and doing so in a timely and caring manner

There’s so much more to the job than we can capture here. It’s simply about creating great experiences, doing the right thing and understanding people

What we offer

We’ll reward all your hard work with a great work environment and benefits – including but not limited to F&B Discount, IHG Employee Rate, Hotel Uniform, Meal at Employee Restaurant, excellent development, and advancement opportunities across the globe.

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.http://careers.ihg.com to find out more about us.