Patient/Office Coordinator at KDMC Ashland Hospital

About The Role

At UK King's Daughters, we’re not just a healthcare facility — we’re a family of dedicated professionals who share a passion for making a meaningful difference in the lives of our patients. We’re more than just a place to work; we’re a place to grow, thrive, and contribute to our community.

Job Description

Job Summary

Responsible for managing patient workflow operations, including registration, pre-authorization, scheduling, and insurance plan of care. Performs routine and complex clerical and secretarial duties to support clinic functions. Coordinates communication between patients, staff, and providers. Ensures efficient office operations and accurate documentation. Supports overall clinic effectiveness and patient experience.

Essential Functions

Supports daily clinic operations including patient scheduling, pre-registering and registering patients, maintaining medical records, managing orders, conducting follow-up calls, and obtaining pre-authorizations as appropriate.
Assists in maintaining office supplies and equipment as needed.
Maintains timely and appropriate communication with patients, families, and other individuals.
Manages time effectively to serve multiple projects.
Performs duties with self-motivation, independent judgment, and teamwork.
Provides oversight, support, and accountability for all front desk functions performed by front office assistants, if applicable.
Performs other duties as assigned.

Education Requirement

High school diploma or equivalent experience

Experience Requirement

2-3 years of experience in a healthcare, clinical setting, or a relevant area
An equivalent combination of education and experience may be considered.
All experience must be paid and in the same related field.
Part-time and PRN experience will be prorated based on hours worked per week.
Volunteer work and internships for academic credit are not counted.

Certifications & Licensures

N/A

Working Conditions

A. Lifting, pushing, and/or pulling objects up to 50lbs: 2. Occasional ( B. Lifting, pushing, and/or pulling objects over 50lbs: 1. Never
C. Standing or walking with objects up to 10lbs: 3. Intermittent (10% - 50% of the time)
D. Standing or walking with objects up to 25lbs: 2. Occasional ( E. Sitting at computer workstation for extended periods: 3. Intermittent (10% - 50% of the time)
F. Risk of back injury from moving, lifting or positioning patients, equipment, or materials: 2. Occasional ( G. Repetitive motion: 3. Intermittent (10% - 50% of the time)
H. Working at heights above 4 feet: 1. Never
I. Working in confined spaces: 1. Never
J. Risk of injuries from use of equipment on the job: 2. Occasional ( K. Job-related travel: 2. Occasional ( L. Loud noises: 1. Never
M. Temperature extremes: 1. Never
N. Hazardous chemicals and fumes including waste: 2. Occasional ( O. Radiation: 1. Never
P. Burns: 1. Never
Q. Cuts/Punctures: 2. Occasional ( R. Bloodborne/airborne pathogens: 2. Occasional ( S. Recombinant DNA or viral vectors: N/A
T. Combative/violent people: 2. Occasional ( U. Animal handling (including carcasses): 1. Never
V. Please specify other(s) and amount of exposure (i.e. Occasional, Intermittent or Regular): N/A

Physical Demands

This position requires intermittent sitting at a computer workstation for extended periods of time; performing tasks with repetitive motions (such as typing); intermittent standing or walking with objects weighing up to 10 pounds; occasional standing or walking with objects up to 25 pounds; and occasional lifting, pushing, and/or pulling objects weighing up to 50 pounds. Also involves some exposure to risk of back injury from moving, lifting, or positioning patients, equipment, or materials.