Customer Service Assistant

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Assist customers in resolving product or service issues in a courteous and efficient manner.
• Provide accurate information regarding products, services, and policies.
• Document and track customer interactions and transactions in the company’s CRM system.
• Collaborate with other departments to escalate and resolve complex customer concerns.
• Maintain up-to-date knowledge of company offerings to answer questions confidently.

Requirements

• Excellent verbal and written communication skills.
• Strong interpersonal and problem-solving abilities.
• Ability to remain patient and professional when dealing with difficult customers.
• Proficiency with customer service software and CRM tools.
• High school diploma or equivalent; additional education is a plus.
• Competitive salary package
• Opportunities for professional growth and career advancement
• Collaborative and innovative work environment
• Skill development through hands-on experience and mentorship
• Exposure to diverse projects and industry-leading clients