Summer Associate Internship at Fa Etbx Saasfaprod1

About The Role

The Contact Center’s Risk Strategy, Planning, Analytics, Reporting, and Communications (SPARC) Team is seeking a curious, analytical, and driven Business Intelligence Analyst Intern to help transform data into actionable insights. This role is ideal for students interested in analytics, reporting, business intelligence, process improvement, risk management, and strategic decision support.

As an intern, you will work alongside analysts and business leaders to explore data, identify trends, develop reporting solutions, and contribute to initiatives that help leaders make informed decisions.

About Our Team

The SPARC Team enables leadership decision-making through data, insights, governance, strategic planning, and effective communication. Our work spans reporting and dashboard development, workflow design, data governance, strategic planning, maturity assessments, risk intelligence, and executive communications. We partner closely with leaders to transform risk information into action and help drive continuous improvement across the organization.

Your Role

As a Business Intelligence Analyst Intern, you will help collect, organize, analyze, and visualize information that supports business decision-making. You will learn how reporting, data governance, and analytics come together to create meaningful business intelligence.

The Summer Associate Program is a 12-week internship program beginning in May 2027 and ending in August 2027. Students will work on impactful projects and meaningful work during their internship. To qualify for this position, applicants must be currently pursuing a degree from an accredited college or university and have an anticipated graduation date of December 2027 or later.

Why Join Us?

Work on meaningful projects with visible leadership impact
Gain hands-on experience with modern analytics and reporting tools
Learn how data supports risk management and strategic decision-making
Collaborate with experienced analysts, leaders, and business partners
Build a portfolio of real-world work and professional experience

Potential Projects

Evaluating the effectiveness of business and risk indicators
Assessing monitoring and threshold management practices
Identifying opportunities for AI-enabled insight generation
Analyzing historical trends and performance data
Improving reporting and decision-support capabilities
Developing recommendations that improve organizational intelligence and visibility

Responsibilities

Analyze business data and identify meaningful trends
Support development of dashboards and visual reporting solutions
Assist with requirements gathering and business process documentation
Help improve data quality, consistency, and governance practices
Create presentations and summaries that communicate findings clearly
Participate in project meetings and collaborative problem solving
Conduct research and benchmarking to support strategic initiatives
Present recommendations and project outcomes to leadership
Pursuing a degree in Business Analytics, Data Analytics, Information Systems, Management Information Systems, Statistics, Mathematics, Computer Science, Finance, Risk Management, or a related field
Strong analytical and problem-solving skills
Interest in data visualization and reporting
Comfortable working with basic data analysis tools and concepts
Ability to communicate findings clearly to both technical and non-technical audiences
Curiosity, initiative, and willingness to learn

Desired Qualifications

Experience with Power BI, Databricks, SQL, Tableau, Python, or similar tools
Experience with SharePoint Online
Familiarity with business process improvement concepts

What You'll Gaine

Real-world business intelligence experience
Exposure to executive reporting and strategic planning processes
Experience translating data into business recommendations
Presentation and stakeholder engagement skills
Mentorship from experienced analytics and risk professionals
A completed project you can showcase in future academic or professional opportunities