Business Strategy & Ops Associate

Role Overview: We are seeking a highly driven and detail-oriented individual to support the Head of Client Strategy & Growth in executing strategic, analytical, and operational priorities for the B2B Department. This role will serve as an internal business partner responsible for translating strategic direction into actionable initiatives, ensuring smooth cross-functional coordination, and driving execution excellence across key workstreams. Key Responsibilities: 1. Strategic & Special Project Support Assist in structuring and driving new business opportunities or strategic initiatives—including ideation, revenue sizing, proposal development, and go-to-market planning. Prepare presentation materials for internal and external stakeholders (e.g., pitch decks and strategic updates). Help track and push forward pilot programs or innovation projects, working with cross-functional stakeholders to ensure delivery. 2. Client Growth & Operational Support Support execution of key client strategies—upsell/cross-sell planning, retention initiatives, and service delivery improvements. Coordinate across internal teams (KAMs, Ops, Finance, Provider Management, etc.) to ensure smooth execution of client deliverables and initiatives. Maintain structured trackers, documentation, and follow-ups on client-related workstreams. 3. Insights & Business Reviews Liaise with Analyst & Reporting teams to ensure timely and accurate delivery of performance dashboards, client reports, and ad hoc insights. Review data and help shape it into impactful business narratives aligned with strategy. Consolidate and prepare materials for business reviews, both internal and client-facing. Requirements: 1–3 years of experience in business operations, strategy, client success, or consulting (healthcare, insurance, or tech background is a plus). Strong analytical and structured thinking, with the ability to turn data into clear, actionable insights. Confident communicator with solid presentation, storytelling, and follow-up skills. Highly organized, self-driven, and comfortable managing multiple priorities in a fast-paced, ambiguous environment. Proficient in PowerPoint, Excel, and basic project management tools.