Customer Care Executive

We’re looking for a

Customer Care Executive

who can be the first point of contact for AMINU customers and help them have a smooth, informed, and thoughtful experience with the brand.

What You'll Do

• Speak with customers over calls and help them with skincare and AMINU products.
• Handle customer queries through
• WhatsApp/chat, email, and calls
• .
• Understand customer concerns and recommend appropriate solutions.
• Provide accurate information about AMINU products, ingredients, and usage.
• Manage and resolve customer complaints and escalations.
• Take ownership of customer issues and provide
• end-to-end solutions
• .
• Coordinate with internal teams when required to resolve customer concerns.
• Identify recurring customer feedback and share insights with the team.

What We're Looking For

Excellent

• English communication skills
• , both written and verbal.
• Good understanding of skincare and genuine interest in learning more.
• Empathetic, patient, and comfortable speaking with different kinds of customers.
• Strong problem-solving and ownership mindset.
• Ability to learn quickly and grow with a fast-moving team.
• Comfortable working in a customer-facing role.

Location

Kandivali West, Mumbai | On-site

Work Days

Monday–Saturday

Timings

• 10 AM–7 PM
• Salary range: 3- 4 LPA