Operations Manager

Employment Type

Full-Time Employment

Work Setup

100% Onsite

Work Schedule

Night Shift (Following U.S. Time Zone)

Location

Eastwood, Libis, Quezon City

Duties and Responsibilities

• Manages day to day operations and execution of all the projects
• Development and supervision of project staff and processes, fostering a high-performance team
• Ensures accurate and timely communication of client and account issues to Operations
• Responsible for quality control and checking of Staff's outputs under his supervision
• Keeps track of team members' performance and attendance
• Check, review and compile Start of Day and End of Day reports by all team members
• Check, review and compile Weekly and Monthly Timesheets of all team members and coordinate it with Accounting
• Create regular coaching, feedback session per team member
• Regularly evaluate team members' performance
• Reports daily to the Senior Operations Manager and US Based Business Partners for Client and account concerns
• Directly Coordinate with the Clients regarding staff relations and performance
• Responsible for Onboarding and Orientation of new hires.
• Coordinate with the Talent Acquisition team regarding Staffing

Job Requirements

• Bachelor’s degree in any related field.
• Minimum of 5 years of leadership in BPO.
• Must have account Healthcare experience.
• Amenable to work in Eastwood, Libis Quezon City.
• Requires to be 100% Onsite during Onboarding.

Required Skills and Competencies

• Fluent in English, articulate, and confident. Able to lead remotely and align with our fast-paced team.
• Proactive problem-solver who can recommend process improvements and think beyond the task at hand.
• Can troubleshoot Software and Project issues
• What benefits await you by joining Intelassist?
• Global career advancement and networking opportunities.
• Access to both virtual and on-site intensive courses for career and personal development enhancement.
• Monetary rewards for successful referrals that are hired.
• Guaranteed weekends off and a total of 20 paid leave days upon regularization.
• Collaborative work environment
• Eligibility for Health Maintenance Organization (HMO) coverage starting from the first month of employment, with coverage of up to 100,000 PHP per illness.
• WHY INTELASSIST?
• We grow together. We value your effort. We aim to empower you.