Senior Claims Examiner

The Senior Claim Examiner, under an appropriate level of direction from the manager, investigates, evaluates, and resolves Professional Liability claims while ensuring the highest level of customer service.

Responsibilities

• Provide outstanding customer service and work with the insured, broker, and counsel in the adjustment of Professional Liability Claims.
• Identify and evaluate coverage issues, prepare comprehensive coverage letters and analysis.
• Conduct, coordinate, and direct investigation into loss facts and extent of third-party damages.
• Direct and closely monitor assignments to experts and defense counsel.
• Evaluate information on coverage, liability, and damages to determine the extent of exposure to the insured and the company.
• Set reserves within authority or make claim recommendations concerning reserve changes
• to supervisor.
• Participate in virtual settlement conferences and mediations, with occasional travel as necessary.

Desired Skills

• Ability to work independently and multi-task
• Excellent verbal and written communication skills.
• Ability to deal with customers in a professional manner.
• Excellent negotiation skills.
• Highly organized and responsive.
• Work effectively in a team environment, whether virtual or in-person.
• Education & Experience:
• 2 or more years claims handling or relevant legal/insurance industry experience.
• College degree or equivalent business experience.
• Experience with Professional Liability or other Financial Lines claims preferred but not required.
• Law degree preferred but not required.
• If you do not already have one, you will be required to obtain an applicable resident or designated home state adjusters license and possibly additional state licensure.