Expedited SVN -Information and Communication Technology Assistant (RMU), Abuja Nigeria

• Working under the overall supervision of the Information Management Technology Officer, the direct
• supervision of the Senior Information and Communication Technology (Team Lead), the successful
• candidate will be responsible for the installation, operation and maintenance of computer systems,
• hardware peripherals and implementation of ICT requirements for IOM Abuja supporting all projects.
• He/ She will oversee daily incoming calls to the IT department, open help desk tickets as appropriate,
• troubleshoot and correct minor IT issues and route more complex IT issues to the Senior ICT and
• the head of ICT Unit, Abuja.

Responsibilities and Accountabilities

1. Ensure installation of the approved software systems on servers and workstations according to the

• set standards. Installing new hardware including: PC, laptops, servers, printers and software in any
• location and periodically performs system clean-up.

1. Maintaining installed software, ensuring proper updates (including latest antivirus definitions) are

applied and making optimizations when necessary.

1. Ensure End User queries and constraints related to software and other ICT components are resolved

in coordination with the Mission’s ICT Unit, elevating those that cannot be resolved.

1. Support the Senior IT Assistant to ensure that ICT components are carried out within the

Organization rules regulations and procedures, while reporting deviations and other constraints faced.

1. Support in raising awareness of mission staff members on IOM ICT regulations and standards.
2. Manage the email user accounts, mailing lists. The lists should be checked constantly for integrity.
3. Provides first level support to users and trouble-shoot issues related to access, online connection, file

storage, and application functionality.

1. Acts as the first point of contact for staff on collection of new hardware and replacement hardware.
2. Identify faulty devices and take necessary action to replace them, maintain log and/or list of required

• repairs and maintenance; Assists in maintaining IOM computers, peripherals and network devices and
• reports hardware malfunctions to the ICT Unit Head.

1. Maintains IT equipment inventory; monitors inventory levels and alert supervisor when low thresholds

• are reached; identify and prepare hardware for disposal when appropriate Responsible for tracking
• ICT equipment Procurement Requests, testing of new equipment and reporting to the Mission’s ICT
• Head.

1. Make user data and server backups: the backups should be tested randomly for consistency
2. Ensure maintenance of IT standards and identify IT issues; Diagnoses and resolves any hardware,

software, or connectivity problem with minimum delay.

1. Provide support to the Telerad system, file server, PACS server and iCRco_XC software. Making

• sure that the workstation / server hardware is operating properly, ensuring that hardware
• components are performing up to the expected standard.

1. Manage the PABX and communication systems
2. Perform such other duties as may be assigned.

EDUCATION

• Completed university degree from an accredited academic institution in Computer science or

Computer Engineering;

EXPERIENCE

• Four (4) years of relevant experience in the field of ICT including operational and field

experiences;

• Ability to work with an established IT support centre – communication by phone and email;
• Good knowledge of: Windows OS and networking, VOIP and corporate Skype installations

and other IOM approved software as may be required;

• MSCE and Cisco Certified Network Associate (CCNA) qualification will be an added advantage.

SKILLS

• Demonstrated proficiency with Microsoft Office applications, including Excel, PowerPoint, Good

• knowledge of information technology and proficiency in Microsoft Office applications especially
• Excel, Word, PowerPoint, Publisher, and SharePoint.

• Good communication skills (Oral and Written).
• Ability to independently carry out tasks.
• Ability to multi-task and to prioritize required.

Languages

REQUIRED

For all applicants, fluency in English is required (oral and written).

DESIRABLE

Working knowledge or fluency in Nigerian Languages is preferred