Regional Operations Manager

About Peddler

Peddler is building one of the most sustainable and efficient last-mile delivery networks in the Netherlands.

We deliver thousands of parcels every day across cities throughout the Netherlands, using smart planning, technology and electric cargo bikes. Leading retailers, marketplaces and e-commerce businesses rely on us to make urban delivery faster, more sustainable and more efficient.

Our proposition is: bring sustainable logistics infrastructure closer to consumers. With a strategic investor on board and clear ambitions to expand nationwide, we’re entering an exciting new phase of growth, building on a strong operational foundation and scaling Peddler to the next level.

As we grow, our focus is simple: continuously explore better ways to operate , improving planning, productivity, processes and cost efficiency while building an operation that can scale sustainably.

If you enjoy turning operational complexity into simple, engineering scalable solutions, you’ll feel at home at Peddler.

The Role

As Lead Hub Operations Manager , you will work closely with our Head of Operations as the bridge between Peddler’s hubs and HQ . Your focus is on designing, improving and standardising how our hubs operate across the network.

You will work closely with Hub Managers and city teams to understand operational challenges and turn those insights into clearer processes, SOPs, tools and operating standards . Using data and feedback, you will identify bottlenecks, improve productivity and cost efficiency, and ensure improvements are implemented consistently across all hubs.

As Peddler grows, you will help turn what works today into a repeatable operating model that can be rolled out across new locations.

This role is for someone who combines structured process thinking with real-world operational understanding and enjoys bringing clarity, consistency and continuous improvement to a growing network.

What you'll do

Operational Execution & Support

• Oversee daily delivery operations across active cities, proactively identifying and resolving issues that impact service quality or cost.
• Work closely with Hub Managers and operational teams to ensure smooth day-to-day execution and consistent performance across cities.
• Take ownership of core operational initiatives and act as a key point of contact for hub-related operational topics.

Process Improvement & Scalability

• Implement and continuously improve standardised processes to increase hub efficiency, operational quality and cost control.
• Identify operational gaps and lead practical improvement initiatives from problem identification through implementation and follow-up.
• Partner with cross-functional teams (Tech, Finance, HR, Sales, and Planning) to coordinate smooth rollouts of operational changes.
• Build and maintain clear process documentation to ensure operational consistency and support the launch and scaling of new cities.

Data & Performance Tracking

• Monitor daily operational KPIs, Monitor key operational KPIs and analyse local performance data to identify actionable insights, including Hub CPO, workforce planning, hub-related unfinished or failed deliveries, on-time hub readiness, and SOP/process compliance, while driving measurable operational improvements.
• Translate data into practical operational fixes, identifying root causes and friction points across hub and delivery workflows.
• Prepare routine performance updates, identify trends and risks, and drive follow-up actions with operational stakeholders.