Accounting Services Associate III

Role Description: The Accounts Receivable Dispute Management Specialist will handle and resolve disputes related to customer accounts, including billing discrepancies, rental charges, and payment issues. This role requires a detailed understanding of rental agreements and charges, as well as the ability to communicate effectively with customers and internal teams to ensure accurate and timely resolution of disputes.

Job Description

• Investigate and address disputes related to rental charges, late fees, deposit returns, and billing errors.
• Analyze rental agreements, invoices, and payment records to identify discrepancies and resolve issues.
• Communicate with customers to clarify disputes and negotiate resolutions.
• Maintain comprehensive records of dispute cases, resolutions, and related communications.
• Ensure accurate and up-to-date documentation in the company’s accounting and rental management systems.
• Work closely with the Customer Service, Rental Operations, and Billing teams to gather information and resolve disputes efficiently.
• Provide regular updates and reports on dispute status and resolution progress to management.
• Identify patterns in disputes and recommend improvements to billing practices and rental processes.
• Participate in initiatives to enhance overall customer satisfaction and operational efficiency.
• Deliver exceptional service by addressing and resolving disputes professionally and promptly.
• Build and maintain positive relationships with customers to ensure their continued satisfaction.
• Ensure adherence to company policies, rental agreements, and legal requirements related to accounts receivable and dispute management.
• Monitor accuracy in all billing and payment transactions.

Skills and Experience

• Approximately 4-5 years of Accounts Receivable/Cash Applications and/AR Reconciliation.
• Willing to work in Night Shifts is mandatory.
• Strong ability to multi-task and customer service oriented
• Strong analytical and problem-solving abilities.
• Excellent verbal and written communication skills.
• Ability to manage multiple tasks and work under tight deadlines.

Technical Skills and Experience

• Proficiency in Oracle for AR and dispute workflows.
• Experience with Excel (pivot tables, VLOOKUP), reporting dashboards, BI tools .
• Knowledge of workflow systems (e.g., Smartsheet, AMP, ImageNow, Zendesk) .
• Ability to handle escalations, negotiate with customers, and document resolutions clearly.
• Skilled in identifying root causes of disputes and recommending corrective actions.
• Typically 3–5 years in Accounts Receivable, with direct exposure to dispute resolution.

Educational Qualification

• Graduate/Post Graduate with specialization in Accounts