Call Center Representative

AMERICAN HEALTH ASSOCIATES, INC. is a premier clinical laboratory servicing over 4000 long-term care facilities. AHA is the fastest growing independent laboratory in the nation, currently offering services in CO, DE, FL, GA, IL, IN, KY, MD, MI, MO, MS, NC, NJ, OH, PA, SC, TN, VA, WA, and WDC. By investing in technology and a skilled work force, we can offer a superior program focused on serving the long-term care industry.

THE ROLE: CALL CENTER REPRESENTATIVE

RESPONSIBILITIES

• Provide exceptional customer service to nursing home staff, physician office staff, and patients always via phone;
• Enter data into a specialized computer system;
• Dispatch AHA's Mobile Phlebotomists and Couriers;
• Track specimen collection and reporting;
• Trouble shoot missing, incomplete, and incorrect orders;
• Must have the ability to interact effectively and professionally with clients and coworkers always;
• Exceptional Customer Service skills, a must.

Requirements

QUALIFICATIONS

• High School diploma
• 1-year of customer service experience in healthcare, preferred.
• Detail oriented with ability to multi-task daily.
• Knowledge of lab test orders; solid understanding of the importance of critical results.
• Excellent customer service and telephone etiquette skills required.
• Effective verbal and written communications, especially listening skills.
• 10-Key & Alpha Numeric Data Entry, 40 WPM speed and accuracy.
• Advanced computer skills.
• Ability to work independently, set priorities, and manage time effectively in a fast-paced work environment.
• Ensure patient privacy, confidentiality, and HIPAA are upheld always.
• "Team Player" mindset a must!

• AHA's Client Services department is open 24/7/365; we look for candidates who are available to work the established schedules and rotating holidays.
• AHA IS PROUD TO BE AN EQUAL OPPORTUNITY EMPLOYER!