Manager R2C

Role Purpose

We are seeking a highly capable and experienced Manager – Billing to lead the end-to-end billing and receivables function with a focus on accuracy, compliance, controls, and cash flow optimization. This role ensures complete and compliant billing aligned with SOX and IFRS standards, support collections efforts to manage DSO, and plays a critical role in audits, reporting, stakeholder coordination, and dispute resolution. The ideal candidate will have strong leadership skills, a sharp eye for legal and financial accuracy, and a track record of driving process excellence in high-volume billing environments.

Key Accountabilities

• 1. Billing Management

• a) Oversee the entire billing cycle ensuring completeness, timeliness, and accuracy of invoices in line with contract terms and company policies.
• b) Implement and monitor checkpoints to ensure billing completeness and prevent errors or omissions.
• c) Ensure revenue recognition aligns with IFRS and internal accounting policies.
• d) Operational background of GST/Vat laws & regulations in EMEAA & GC business

1. Collections & DSO Management

a) Support collection operations to meet cash flow targets and reduce Days Sales Outstanding (DSO).

1. Compliance & SOX Controls

• a) Ensure all billing and collection activities comply with SOX controls, regulatory standards, and internal policies.
• b) Identify and mitigate financial and compliance risks within billing and receivables processes.
• c) Maintain a high level of audit readiness and support internal and external audits with accurate documentation.

1. Credit Notes & Dispute Management

• a) Analyze root causes of credit note issuance and implement corrective actions to reduce revenue leakage.
• b) Collaborate with cross-functional teams (Sales, Legal, Operations) to proactively resolve billing disputes.

1. Legal & Contract Review

• a) Review and understand customer contracts, legal agreements, and billing clauses to ensure correct application of billing terms and dispute resolution mechanisms.
• b) Work with the legal team to manage escalated issues involving contractual disputes or collection risks.

1. Stakeholder Management

• a) Act as the primary point of contact between the finance team and external/internal stakeholders including Sales, Legal, Operations, and Customers.
• b) Lead discussions on complex billing and collection cases, negotiating resolutions that balance customer satisfaction and financial integrity.

1. Reporting & Insights

• a) Develop and deliver regular billing and collections reports, highlighting trends, exceptions, credit note volumes, and DSO performance.
• b) Provide actionable insights and recommendations to leadership on improving operational and financial outcomes.

1. Team Leadership

• a) Manage and mentor a team of billing and collection professionals, promoting a culture of ownership, accuracy, and continuous improvement.
• b) Set team goals, conduct performance reviews, and provide training to ensure optimal output and development.

Key Skills & Experiences

Education

• ·Master degree in a relevant field of work or an equivalent combination of education and work-related experience.
• ·Preferably CA,CMA and equivalent background

Experience

A minimum of 7-9 years progressive work-related experience with demonstrated proficiency and understanding in one or more functions related to the position

Technical Skills and Knowledge

• Experience to work on RPA, Power Query and other automated solution
• Strong analytical and review skills
• Exposure to transitions
• Strong communication skills: verbal and written
• Strong stakeholder management skills
• Demonstrated knowledge and understanding of PeopleSoft/Essbase or other enterprise financial systems and Microsoft Office
• Working knowledge of Generally Accepted Accounting Principles / IFRS / Local GAAP
• Sound understanding of the key policies impacting theprocess.
• Strong stakeholder management and cross-functional collaboration capabilities.
• Knowledge of automation tools or billing transformation initiatives is a plus.
• Ability to guide team by providing effective solutions through expert knowledge.
• Sound clarity on Controls applicable to process