Customer Service International Voice Regional Language Team Member-BPS

• We’re Hiring | Arabic Call Center Agents
• We are looking for customer-focused and highly motivated Arabic-speaking Call Center Agents to join our team in Cairo, Egypt.

Job Responsibilities

• Handle inbound and outbound customer calls professionally and efficiently.
• Provide accurate information and effective solutions to customer inquiries.
• Maintain a high level of customer satisfaction throughout every interaction.
• Achieve assigned daily and monthly performance targets.
• Follow established processes, quality standards, and call-handling procedures.
• Document customer interactions accurately and maintain proper records.
• Demonstrate strong communication and problem-solving skills.

Requirements

• Bachelor’s degree in computer science, Business Administration, MIS, or a related field is preferred.
• Fresh graduates and experienced candidates are welcome to apply.
• Previous experience in a domestic or international call center/customer service environment is an advantage.
• Excellent Arabic verbal and written communication skills.
• Strong customer service and call-management skills.
• Good problem-solving and interpersonal skills.
• Ability to work under pressure and meet performance targets.
• MS Office proficiency is mandatory.
• Typing speed of 25+ WPM with 90% accuracy is preferred.

Location

Cairo, Egypt

Who We’re Looking For

Candidates who are customer-oriented, target-driven, professional, and eager to build a career in customer service.