Senior Automobile Service Trainer - Kolkata

• Conduct Automobile Service Process Training
• Conduct Automobile Service Process Audit
• Conduct Class Room Training, On the Job Training & Coaching
• Help Improve PSF scores (Post Sales Feedback) & CSI (Customer Satisfaction Index) scores
• Help improve Dealer Service Processes & ensure efficiency
• Responsible for handling approx. 30-35 Workshops
• Travel across locations (20 -22 days)
• Compile and Present Reports & Support HOD
• Ensure that all the manpower at given location is trained

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Key Responsibilities

• Conduct Class Room Training
• Conducting On the Job Training
• Conducting  Coaching
• Preparing Reports
• Presentations

Function

Training, Coaching, Audits

Sub-Function

Class Room Training, On the Job Training

Qualification

B.E / B .Tech  (Preferred Automobile / Mechanical)

Critical Behavioral Competencies Required

Building Effective Teams

Interpersonal Effectiveness

Customer Focus

People Development

Drive For Results

Taking Ownership

Functional Excellence

Timely Decision Making

Withstanding Pressure

All your information will be kept confidential according to EEO guidelines.