APPLICATION ENGINEER, WIDE FORMAT & EXPERIENCE CENTER

DescriptionThe Application Engineer, Wide Format & Experience Center is a hands-on technical and customer-facing role based full-time at the Sarasota Experience Center. This person helps customers, prospects, sales teams, and internal stakeholders understand and successfully use S-One's wide-format printing technologies, media, and related applications — combining print expertise, live demonstrations, training, media testing, and technical sales support into one role.

Responsibilities

Ask questions to understand a customer's workflow, production requirements, and intended applications before recommending or demonstrating a solution
Build demonstrations and produce print samples around actual customer use cases rather than simply showing equipment functionality
Evaluate new substrates and media for print quality, adhesion, color performance, durability, and overall application suitability
Guide customers through troubleshooting steps clearly and professionally, and know when to escalate to Field Service or an OEM technical resource
Assist Sales with customer-specific testing, sample production, and application validation during the sales process

Qualifications

3–5+ years of hands-on experience in wide-format digital printing, sign and graphics production, digital print applications, technical support, or a comparable environment
Practical knowledge of wide-format printer operation, production workflows, and how printer technology, ink, media, profiles, and RIP settings affect finished print performance
Demonstrated troubleshooting and problem-solving ability, and comfort operating, testing, and learning multiple brands and types of printing equipment
Strong customer-service orientation and a genuine interest in working directly with customers, including conducting confident demonstrations for both technical and non-technical audiences
Ability to work independently while collaborating closely with Sales, Product, Field Service, and Marketing