Associate Principal Engineer, ServiceNow at Nagarro — in

About The Role

Strong experience in ServiceNow ITSM, ITOM, CMDB, Service Mapping, and Integrations
Hands-on experience in designing and implementing ServiceNow integrations
Strong understanding of ServiceNow platform architecture and best practices
Experience in implementing and supporting ITSM and ITOM solutions
Experience in CMDB management and Service Mapping implementation
Experience in other ServiceNow modules such as SPM, GRC, or HRSD
ITIL knowledge is preferred
ServiceNow certification in any module is preferred
Ability to understand business requirements and translate them into technical solutions
Experience in developing technical solutions and performing integration testing
Strong problem-solving, communication, and stakeholder management skills
Ability to work effectively in a global delivery environment

Work with the ServiceNow team to implement ServiceNow solutions across global locations
Provide technical expertise in ServiceNow ITSM and ITOM modules
Design, develop, and implement ServiceNow integrations with enterprise applications
Understand business needs and align them with standardized processes and solution design
Prepare technical specifications and implementation documents
Develop and implement technical solutions on the ServiceNow platform
Configure and customize ServiceNow applications based on business requirements
Support CMDB implementation, maintenance, and optimization activities
Implement and support Service Mapping solutions
Perform component integration testing and ensure quality delivery
Collaborate with cross-functional teams to ensure successful project delivery
Troubleshoot and resolve technical issues on the ServiceNow platform
Ensure adherence to ServiceNow best practices and continuous improvement initiatives
Participate in design reviews, code reviews, and provide technical recommendations

Bachelor’s or master’s degree in computer science, Information Technology, or a related field