Key Account Manager - QLD

About this opportunity

As Key Account Manager – QLD, you will be responsible for managing and growing a significant customer portfolio of more than 120 accounts and over $30M in revenue. You will build trusted relationships with customers, understand their supply chain needs and partner across the business to deliver reusable, efficient and customer-led solutions that support Viscount’s circularity and sustainability ambitions.

Your key responsibilities will be to

• Lead the retention, development and growth of key Queensland accounts across Viscount’s pooling and manufacturing portfolio.
• Build trusted, long-term customer partnerships that position Viscount as a preferred provider of reusable supply chain solutions.
• Identify, develop and convert new business opportunities with existing and prospective customers.
• Manage account budgets, forecasts and commercial performance, including risks, opportunities and growth priorities.
• Support disciplined pricing strategies and commercial outcomes aligned to business objectives.
• Partner closely with Operations, Customer Service, Quality, Production and Engineering to support demand planning, supply continuity and service excellence.
• Use market, customer and competitor insights to inform account planning and strengthen Viscount’s position in the Queensland market.

Your skills and experience

To be successful in this role, you’ll have

• Strong customer focus and relationship management skills
• Commercial acumen with the ability to identify growth opportunities
• Strong stakeholder engagement and influencing skills across all levels
• Experience managing strategic customer accounts in a fast-paced environment
• Excellent negotiation, problem-solving and decision-making capabilities
• Experience within supply chain, manufacturing, reusable packaging, pooling or fresh food industries (preferred)
• Proficiency in Microsoft Office, CRM systems (Salesforce) and reporting tools
• Strong communication skills with confidence engaging senior customer stakeholders

Why Join Us?

This is a great opportunity to take on a visible commercial role in a key growth market, work closely with customers and cross-functional teams, and help deliver practical, sustainable supply chain solutions that make circularity simple.