Associate - Centralized Operations - MFB - Mumbai - Lodha (I-Think Techno Campus) - J-Grades

Own Day to Day Microfinance Post Disbursement Operations Process

• Manage End to End centralized Operations for Microfinance Loan
• Meet Productivity, Quality & Cost targets
• Handling Repayment, Recon of the LMS & GL Balances
• Calculation & Releasing of the partner payouts within TAT
• Ensure compliance to all Audit / MFI/ RBI regulations
• Co-ordinate with Insurance partner and ensure insurance policies are issued and recon done
• Process/Resolve all customer QRC (queries, request, or complaints) within defined TAT
• Daily review Operational scorecards to determine RCA and resolve.
• Ensure Nil Critical/ Repeated audit observations.
• Reporting - Publish daily reports and trackers
• Stay abreast of changes related to microfinance / MFI industry and suggest changes to ensure compliance/best practice.

Team & Stakeholder Management

• Manage large team size
• Interview, hire, train, coach, evaluate and redirect central unit team members for optimal performance.
• Foster collaborative relationships with all internal customers (Sales, Credit, Collections, Finance) to ensure optimal communication

Project Management

• Identify and Run all projects related to Microfinance Operations.
• Lead systems change requirement. Raise BRD, UAT and roll out with close co-ordination with IT

Qualification and Educational Requirements

• Minimum graduate. MBA preferred

Preferred Skills

• Asset Operations Experience 4 to 6 years, Large Team handling experience, Senior stakeholder management skills. Operations experience in Microfinance will be preferred.

Additional Notes

Should have minimum 2 years of managerial experience in handling Asset Operations