Branch Operations Manager

• The Branch Manager oversees the overall operations performed at a specific branch location. Providing leadership and
• coordination of services to clinical and non-clinical personnel within the location. The manager may also serve as the
• site leader and serve as the liaison with regional leadership and serve as the representative of the company within the
• community.

Essential Functions and Job Responsibilities

• Comply with all applicable company policies, procedures, and patient protocols.
• Comply with all current government regulations and professional standards respecting patient care.
• Ensures services provided by the branch location are done so in accordance with all federal, state, and local laws,

• rules, and regulations, including but not limited to those put forth by: CMS, Department of Health, DOT, FDA,
• OSHA, and the company’s accreditation organization.

• Collaboration with member health systems, hospice partners and key community referral sources
• Looks for process improvement opportunities and makes recommendations to leadership.
• Creates an environment of growth through actively serving on the Regional Leadership Team.
• Works with the Sales leaders to promote AdaptHealth by new program development, operational backup,

personal visits, coordination of educational activities, including growing new hospice accounts.

• Oversees timely and efficient execution of all branch operations including Respiratory staff (with appropriate

clinical supervisory support, as required).

• Addresses service concerns, identifies trends and reacts accordingly.
• Maintains overall expenses at or below budget.
• Creates a team environment that allows AdaptHealth to say “yes” to referrals, processes referrals timely,

• efficiently, and accurately to grow our business as evidenced by achieving established customer service/patient
• satisfaction goals.

• Continuously reviews trends in referral satisfaction and complaints, determines root cause analysis, and

implements appropriate communication/measures for improvements.

• Assist in resolving patient equipment and service problems under emergency conditions.
• Assist with preventative maintenance, required service checks, and patient/environmental assessment on home

respiratory equipment during scheduled visits to patients.

• Assume on-call responsibilities during non-business hours in accordance with company policy.
• Works with others to ensure initial and ongoing training (including on the job training) occurs regularly with return

demonstration and accountability as evidenced by achieving operational and regulatory audit goals.

• Ensures staff are properly trained on intake, handling and disposition of oxygen cylinder/contents and deliveries

for commercial accounts.

• Oversees concentrator check lists which individually show each concentrator and how they are calibrated and

cleaned according to manufacturer specifications.

• Inventory that is provided by prescription only, per FDA regulations or state regulatory bodies, will be held in an

area with "limited access" so that its distribution is controlled.

• Control inventory at the branch level, ordering inventory in accordance with company restocking protocol.
• Ensures inventory is securely monitored, and any quantity discrepancies identified will be investigated and

corrected.

• Reporting inaccuracies such as losses, thefts, or criminal activity, as well as counterfeit or contraband to the

Board and any other appropriate federal or state agencies within (7) business days.

• Develop and maintain working knowledge of current products and services offered by the company.
• Maintain patient confidentiality and function within the guidelines of HIPAA.
• Completes assigned compliance training and other educational programs as required.
• Maintains compliant with AdaptHealth’s Compliance Program.
• Perform other related duties as assigned.

Job Title: Branch Manager FLSA Classification: Exempt

Department: Operations Rev Date: 07/20, 9/22, 10/23

Reports To: Regional Leader Approved by: Human Resources

Job Description

Management/Supervision

• Responsible for selection and hiring of qualified staff, ensuring an effective on-boarding, and providing

comprehensive training and regular feedback.

• Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results;

• coaching, counseling, and disciplining employees; developing, coordinating, and enforcing systems, policies,
• procedures, and productivity standards.

• Establishes annual goals and objectives for the department based on the organization’s strategic goals.
• Responsible for achieving organizational performance and retention goals, including timely completion of

performance evaluations.

Competency, Skills, and Abilities

• Leadership skills and abilities to successfully influence and bring together internal and external stakeholders to

achieve shared goals.

• Strong ability to co-manage in a multi-site environment.
• Independent Thinker and Decision Maker
• Strong analytical and problem-solving skills with attention to detail
• Excellent verbal, written communication, and customer service skills
• Proficient computer skills and knowledge of Microsoft Office specifically Excel
• Ability to prioritize and manage multiple projects.
• Solid ability to learn new technologies and possess the technical aptitude required to understand flow of data

through systems as well as system interaction.

Requirements

Education and Experience Requirements

• An associate degree from an accredited college requires four (4) years equivalent work experience. Bachelor’s

degree preferred.

• Five (5) years’ experience in the HME industry is required.
• Relevant experience in health care administrative, financial, insurance customer services, claims, billing, home

health and/or medical terminology training preferred.

• Valid and unrestricted driver’s license in the state of residence

Physical Demands and Work Environment

• Work environment will be stressful at times, as overall office activities and work levels fluctuate.
• Must be able to bend, stoop, stretch, stand, and sit for extended periods of time.
• Subject to long periods of sitting and exposure to computer screen.
• Ability to perform repetitive motions of wrists, hands, and/or fingers due to extensive computer use.
• Must be able to lift 30 pounds as needed.
• Excellent ability to communicate both verbally and in writing.
• May be exposed to angry or irate customers or patients.
• Excellent ability to effectively communicate both verbally and written with customers with the ability to

demonstrate empathy, compassion, courtesy, and respect for privacy.

• Mental alertness to perform the essential functions of position.
• Ability to work after non-business hours as needed.