Upwork Jobs & Careers

About Upwork

Hayden Brown is president and CEO of Upwork , the world’s human and AI-powered work marketplace, where Fortune 100 companies through small businesses and highly skilled independent professionals from 180 countries connect and work together. Hayden joined Upwork in 2011 as a product manager and held roles running Upwork’s marketplace business, as chief product officer, and as chief marketing officer before being named CEO in January 2020.

Hayden is driven by her passion for delivering on Upwork’s purpose to create opportunity in every era of work. Under her leadership, Upwork has vastly expanded its product portfolio, and today, she is animated about leveraging cutting-edge technology, including AI, to make work easier and more delightful for businesses and professionals alike. Most recently, she oversaw the introduction of Uma, Upwork's Mindful AI, a powerful AI work companion designed to help businesses and freelancers every step of the way across the Upwork experience.

During her time with the company, Upwork has grown from $10 million to more than $750 million in annual revenue, and from $100 million to more than $4 billion in annual client spend. Upwork’s workforce, now numbering approximately 2000 team members, has always been made up of ~75% freelancers working remotely from around the world on the Upwork platform.

After receiving an AB in politics at Princeton, Hayden started her career at McKinsey and Company as a business analyst, where she fell in love with tech. She joined Microsoft’s online strategy team and later the company’s corporate strategy group, before starting the corporate development function at LivePerson, and eventually joining Upwork (then oDesk). She has been named to Forbes’ Future of Work 50 and SIA’s Staffing 100 North America lists, and was at the helm when Upwork was named one of TIME’s Most Influential Companies as well as one of Fast Company’s Most Innovative Companies.

Our Values

At Upwork, our values serve as the foundation and driving force behind our organization and workforce. They not only provide the "why" behind what we do but also inspire and guide our actions.

We assemble and integrate a diverse team of experts working toward a shared outcome. We build trust and belonging with our fellow players through acts of vulnerability, compassion, integrity and high accountability. We value the unique talents and expertise of our teammates and respect healthy conflict because weighing the perspectives of all stakeholders is how Upwork wins.

We are constructively dissatisfied with the status quo. We are courageous in the face of the unknown and not afraid to upend norms and stand alone to transform established industries. We innovate in pursuit of our mission and take smart risks to build breakthrough products and services for our community.

We exist, above all else, to serve the people in the work marketplace — both talent and the clients at small businesses and large enterprises. We are intensely focused on our customers, always eager to empower them, satisfy their needs and exceed their expectations. We live and operate as “customer zero,” and walk in our customers’ shoes every day so their experience guides us in all we do.

We strive for excellence in everything we do and hold ourselves and each other to high standards of execution. We value craftsmanship, rigorous standards and tried-and-true expertise. We use innovation and creativity to deliver repeatable, systemic and scalable solutions for our customers that stand the test of time.

We take initiative to solve problems and see things through to completion for our community, customers, and Upwork overall. We take 100% accountability for our work, even when it is a team effort or doesn't go as planned. We think and act holistically beyond the narrow definitions of job, team or function. We are scrappy, resourceful, and escalate issues rather than let things stall out or hand off responsibility.

Benefits & Perks

Upwork proudly offers a comprehensive set of benefits to ensure employees are able to bring their whole selves to work. We aim to deliver world-class offerings and perks that cover your medical, dental, vision, emotional, and family well-being.

Please note that the benefits discussed here are only highlights. More details about benefits are available during the hiring process.

Dental, vision, and life insurance

Home office reimbursement

Wellness reimbursement (for fitness or other wellness related expenses)

Cell phone and internet reimbursement

Mental health and wellness support through Modern Health

Access to a flexible workspace program

Caregiver assistance

Discounted pet insurance