Service Support Specialist

We are looking for someone to deal with different tasks assigned for the duration of the shift and provide professional service to the customers.

Key Responsibilities

• Ensure that all tables are operational without interruptions.
• Handle all real-time incidents on the gaming floors related to the following components of operations: hardware, software, and connection.
• To fix game irregularities on the tables: Game Presenters’ mistakes and software issues.
• To prepare shift reports for the Management.
• Strong understanding of iGaming concepts and mechanics is highly preferred.
• Minimum of 1 year of supervisory or managerial experience.
• Is willing to work in Cebu.
• Quick thinking and attention to detail.
• Analytical skills and multi-tasking.
• Ability to work under pressure and make decisions in stressful situations.
• Ability to work different shifts.
• Good English skills (both verbal and written).
• Basic PC software knowledge and excellent command of Microsoft Office products in particular.

Shift Schedule

• The position requires availability for a shifting schedule, consisting of six (6) working days and two (2) rest days, rotating between morning, afternoon, and night shifts.
• A night differential is provided for night shift assignments.

Salary Package

• Basic Salary: PHP 34,000
• Attendance Allowance: PHP 4,000
• Performance Bonus: PHP 5,000
• Food Allowance: PHP 100 (daily)
• Transportation Allowance: PHP 50 (daily)
• Uniform Allowance

Benefits

After completion of the 6-month probationary period

• HMO coverage with 2 free dependents  
• Free gym, Weekly fruit supply
• 25 leave credits annually (10 sick leaves and 15 vacation leaves)