About The Role

As Witness Care Support you will be responsible for witness care to assure delivery of service defined under ‘No Witness No Justice’ programme.

Key responsibilities

Act as single contact reference with witnesses from point of charge to case conclusion.
Determine and maintain the up-to-date status of all witness availability and provide to court and CPS.
Conduct witness needs assessments for victims/witnesses.
Obtain and document contact with all witnesses, acknowledgment of attendance, ensuring that any needs are met, to legislative compliance and assuring effective case progression.
Alert witnesses to requirements for court hearing attendance and to outcome.
Liaise with internal/external/specialist agencies at a variety of levels.
Interrogate, maintain, and retrieve data/information using various computer and manual recording packages, accurately contributing to monitoring activities for own and multi-agency partnership purposes
Any other duties commensurate with the grade of the post.

Skills and experience

Experience of communication by a variety of means, including telephone and keyboard skills.
Flexibility to work at other locations and within specified time frames, and also to cover Saturdays and Bank Holiday courts on a ROTA basis if required.
Experience of interrogating/maintaining and retrieving data/information using various computer and manual recording packages.
Ability to remain calm under pressure when dealing with internal and external customers.

Skills and experience as documented in the role profile need to be evidenced in your application to be considered for interview.
For more detailed information relating to the role, skills, and experience for this role, please click here to view the role profile.

Appearance & Standards

South Yorkshire Police is committed to striking a proportionate balance between self-expression and the need to maintain role sensitive professional standards in dress and appearance. Officers, staff, and volunteers of South Yorkshire Police are permitted to have tattoos visible whilst on duty provided the tattoo is not considered to be unacceptable or otherwise inappropriate. Tattoos will be reviewed as part of the recruitment and selection process.

South Yorkshire Police’s overarching aim is to deliver an excellent police service to support safer communities. The public’s assessment of our excellence is influenced by the level of trust and confidence in us, as an organisation and as individuals. In comparison to the general public, police officers and police staff are held to a higher standard of behaviour and accountability. In applying to join the police, applicants are accepting of these higher standards and understand the implications on their right to privacy.

South Yorkshire Police’s Key Values

At South Yorkshire Police we have 3 key values which run through everything we do Fairness, Integrity & Trust, the attached document details the key behaviours we expect all employees to adhere to.

Smarter ways of Working

South Yorkshire Police is committed to developing working practices which assist staff to balance their personal and professional lives, whilst meeting the needs of the organisation. This in turn enables SYP to provide an outstanding service to the community.

There are 3 different categories as part of this which are: Fixed, Field and Hybrid.

This role has been evaluated as a Hybrid role.

Hybrid: Applicable when the work can be undertaken at any location, whether that be a SYP building or from home.

Contact details

For further information about the role, please contact: Nicola Barker on 0114 2963440 or 07748697972.
Closing Date: 20th September 2026.
Closing dates are not normally extended, other than in exceptional circumstances and agreement is made between the Recruitment Manager and the Line Manager for the role.

Candidate Information

Please note that, should you be successful at the interview stage and before appointment, the relevant pre-employment checks are required. These include references, medical clearance, vetting clearance and sickness absence criteria check.

Diversity & Inclusion

Applications are particularly welcome from female and ethnic minority candidates.

It is really important to us that the department represents the community we serve, in order for us to provide the best service, utilising a range of backgrounds, experience and skills. We support and value all officers and staff and the unique experiences they bring to the role. We strongly encourage and welcome applications from these valuable underrepresented groups.

If you are from an underrepresented group and want to find out more about the support we can offer, please contact our dedicated team on [email hidden]

In addition, we will look to support anyone who requires Part Time/Job share working hours.