About The Role

The world of finance moves fast. At FIS, we’re faster. Our teams are empowered to learn, grow, and make an impact–in their careers and communities. We deliver innovation that advances the way the world pays, banks and invests. If you want to grow personally and professionally, we’d like to know:

About the role

FIS Brokerage is looking for a technical support personnel who will be responsible for technical application troubleshooting and support multiple products/platforms. Application Support for SGN Applications and System level Monitoring. This position will also provide troubleshooting with connectivity issues for various clients and external and internal vendors.

About the team

You would be working with some of the best technologists in the industry supporting a complex Linux environment for FIS Brokerage. This is an exciting and collaborative team. We are passionate about our work and take a client-first approach to everything we do.

Position Responsibilities

L1 Monitoring and Production support.
Monitor connectivity between clients and FIS Brokerage network.
Monitor and Investigate error alerts from various systems.
Responsible for first level technical system support for multiple customers along with some implementation of network connectivity for new and existing customers.
Communication with internal and external clients.
Answer client questions relating to transmissions and connections.
Documents, tracks and monitors client incidents in ticketing system to ensure a timely resolution.
Prioritizes and escalates support incidents and requests based on business impact and documented guidelines.
Adhere to compliance rules relating to trading, trade monitoring and reporting.
Follow SOPs and escalation procedure as defined.
Other related duties assigned as needed.
Position is 80% technical and 20% project/customer management.
Supporting 24x7x365 Operations (rotating on-call and holiday support is required)

Skills/Qualifications

Knowledge of basic problem resolution and escalation practices
Ability to provide appropriate level of support and guidance with FIS Brokerage applications and procedures
Knowledge of TCP/IP and other network protocols
Knowledge of Windows & Linux Server OS and communication applications (FTP management, WebSphere MQ, Connect Direct, etc...)
Experience with troubleshooting, diagnosis and resolution of complex technical issues as well as escalation
Ability to translate technical concepts to non-technical personnel highly desired.
Excellent interpersonal, analytical, business and technical judgment, negotiation, problem solving and verbal and written communication skills.
Monitor, assist with and debug data transmissions via various transmission methods
Maintain FIS Brokerage Security access for full service customers
Monitor production servers disk space, memory, CPU, etc. via tools provided and take appropriate action when necessary
Maintain custom Windows and Unix Scripting processes
Work ticket for production issues and change requests
Effective use of listening skills to develop an understanding of client inquiries and problems

Added bonus if you have

Demonstrated experience troubleshooting both Linux and Windows Servers
Proven experience interacting with external and internal Clients/Customers.

What we offer you

At FIS, we hire the best. In return, you receive exceptional benefits including

Opportunities to innovate in fintech
Tools for personal and professional growth
Inclusive and diverse work environment
Resources to invest in your community
Competitive salary and benefits.

FIS is committed to providing its employees with an exciting career opportunity and competitive compensation. The pay range for this full-time position is $29.97 - $47.95 and reflects the minimum and maximum target for new hire salaries for this position based on the posted role, level, and location. Within the range, actual individual starting pay is determined by additional factors, including job-related skills, experience, and relevant education or training. Any changes in work location will also impact actual individual starting pay. Please consult with your recruiter about the specific salary range for your preferred location during the hiring process. Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information